Itunes Lets People Re-Download all Your Music Once! May 24, 2006
Posted by John in Music, Uncategorized.trackback
I was trying to buy and watch a episode of firefly when it kept messing up. So I contacted the music store and they let me re-download the one thing. So then I asked them, “What if my Hard drive got erased and I lost ALL of my music.” And this is what he emailed back.
Itunes Music Store Says “In the event that a customers entire music library is lost, the iTunes Music Store does re-grant the purchases history. Please keep in mind that Apple does not offer protection against the loss of purchases, so this is a one-time exception.”
Is it just me or has apple very rarely granted this. Well now you can hold this to them when you lose all of your music.
Update:
The Episode of Firefly that messed up was put back in my purchased account and all I had to do to download it was “Check for Purchases” under the Advanced Option.
Edit: I have found that alot of you do not know exactly how to contact apple about this problem. So here is the link and then you go to the bottom of the page and tell them your problem.
http://www.apple.com/support/itunes/store/lostmusic/
Not sure about iTunes but I am a customer of Audible.com in which I can always download and redownload my old purchases anytime and any number of times.
Well it’s better than nothing.
SnEaKaTrOn
I had a friend who lost her hard drive, and Apple let her re-download. She also had to re-rip about 50 CDs, but the purchased songs made the job shorter.
Hey: back up!
They let me do that about a year ago. Gave me no problems at all.
That statement reads differently to me than what your title suggests. It sounds instead like they’re saying “We don’t allow redownload of the full purchase history. This redownload of one file is a one-time exception.” No?
I’ve never had an issue doing this. They’re pretty good about helping their customers in my expirence.
Seems to me that Apples being pritty reasonable if they do actaully let you download it again. After all a large chunk of their costs are the bandwdith you use by downloading the tracks.
Its like a designer clothes shop giving you another pair of jeans if you lost your first pair in a house fire. Good on them if they help you out , but it would be impossilbe to make them.
its not at all like getting a pair of jeans. They have to individually make each pair of jeans, while Apple pays for the rights to the song once and makes a profit as many times as it is downloaded. And you spelled “pretty” wrong. It is also not IMPOSSIBLE to make them. You purchased a piece of data, you own that data. You have the right to download it as many times as you would like.
Linkfest: More Vista, less Word, iTunes redux
Catching up after being immersed in Vista, I’m finding most of what’s out there is . . . more Vista! Oh, and some other stuff, too. Here’s today’s linkfest: • With WinHEC going on, Microsoft and particularly Windows Vista continues…
If they were giving you the physical media, I could see this being a “generous” move on their part. But their bandwidth is hardly the lions share of their costs–the bulk of the money goes to feed those boils on the ass of humanity, the RIAA. They ought to allow you to redownload at any time, especially given that their content is copy-protected so there’s ostensibly no risk of you copying the file for all the world.
How is this anything like your example, Charlie? If a clothes shop gives you a new pair of jeans, they don’t have the jeans any more. Bandwidth is not a large chunk of Apple’s costs, sorry. It’s actually not even considered as a cost. Read the prospectus.
I’ve never asked this question of them specifically, but I have gotten them to send me a re-download of an individual track before when I’ve had a problem with it. I had one song that kept “skipping” in the same place — there was clearly a glitch there during the download — but due to shuffling, it took me about three months to realize it was a file problem. Apple was quick and nice about offering the re-download.
That being said, the nightmare of losing all my music is such that I have everything on an external HD with that HD backed up to another external HD, just in case of HD failure. I might be paranoid, but after all the time I spent ripping my entire CD collection into iTunes, I don’t ever want to have to do that again, regardless of whether I own all that music (and still have the CDs) or not.
Genie
“Well now you can hold this to them when you lose all of you music.”
Um I think they can change their policy any time they please without telling anyone. So we cannot hold them to this. But they would probably still do it anyway.
[...] tunes Music Store Says “In the event that a customers entire music library is lost, the iTunes Music Store does re-grant the purchases history. Please keep in mind that Apple does not offer protection against the loss of purchases, so this is a one-time exception.” read more | digg story [...]
I used to manage the team of agents who handled support of the iTunes store, and yes a one time exception was allowed for someone’s entire purchase history. It’s not done “rarely”, but it is something you have to go out of your way to ask for.
ya it is cool but how do u do it?
-TJ
Thats good, but its better to backup on a dvd or something…
There’s really no reason to NOT do this. If they want to save bandwidth, they should just put a restriction that you can only redownload a song once or twice a month.
Re-download your lost iTunes music…
According to the Content blog, an email from iTunes confirms that if you lose all of your purchased iTunes music (due to something like a hard drive crash), iTunes wil let you re-download all of your lost songs. I’ve been……
[...] read more | digg story [...]
I lost all my music with a hard drive failure in August 05 and Apple customer service told me they did not track purchases and could not let me redownload my previous purchases. I guess I should have been more persistent and asked to speak to another rep or manager. It appears the policy is not consistent (or not consistently enforced). I now backup all my music and photos regularly anyway – hard lesson to learn.
I have a friend who just got divorced. She kept the iPod and computer, but the account is in her ex-husband’s name. He’s since changed the password so all of her music files are worthless.
Any ideas what she can do?
[...] iTunes does let you redownload songs though if your hardrive goes kapoot, which is cool. [...]
Applecare would not do it last year after a harddrive failure. I think the main issue here is what does our 99 cents buy us. I do not buy bandwidth as some folks tried to throw up. I am buying my right listen and transfer intellectual property under fair use. I think we as consumers should be assured quality and dependability of our purchases for a non limited time. All of the responsibility for this should be the providers and not the consumer. Of course this is just my humble opinion. As for the divorced woman, does not sound like both parties are happy. She kicked the guy in the balls by taking his computer and iPod. Unless she is servicing you, I send her down to the used record store in the worse part of town. Have a nice day…
Its better than a poke in the eye with a sharp stick. Personally I can redownload whatever I want from a number of sources!
I lost my copy of U2 w/McCartney's Sgt Pepper from the live 8d concert. In my case iTunes no longer sells the song so I can't get it back, even if I wanted to pay 99¢.
What’s incredibly dumb about Apple is that the iPod is a natural backup for your music, yet if you accidentally lose your hard drive but still have your iPod, too bad. You can’t recreate the songs via the iPod, even if you register one of your five allowed machines.
Apple needs to realize that consumer convenience should be TOP priority, not just something to do once in a lifetime.
[...] tunes Music Store Says “In the event that a customers entire music library is lost, the iTunes Music Store does re-grant the purchases history. Please keep in mind that Apple does not offer protection against the loss of purchases, so this is a one-time exception.”read more | digg story [...]
[...] “In the event that a customer’s entire music library is lost, the iTunes Music Store does re-grant the purchases history. Please keep in mind that Apple does not offer protection against the loss of purchases, so this is a one-time exception.” [...]
I think people may be misinterpreting this. My lawyerly take is that “purchase history” does not mean the content itself. You can see your purchase history by logging into your account and looking it up. It will tell you everything you have ever bought from iTMS under that sign-in. BUT, what you get is information, not content. So, an iTunes user who needed to rebuild her library would know what Purchased content she needed, but she would not necessarily get it free.
I did get to redownload part of my library about a year ago after one of my laptops suffered a failed hard drive. However, only content purchased on that computer under a single sign-in was included. Apple repair people had been working on the computer when it failed. To summarize, the circumstances were very special. I do not believe iTunes users should rely on getting a free bite of the Apple, i.e., free full replacement downloads.
[...] Ein anderes Blog, The Content, schreibt in diesem Beitrag, wie freundlich Aplle iTunes doch sei. Man kann die einmal dort gekaufte (!) Musik in bestimmten Ausnahmefällen, z. B. wenn man sie duch einen Festplattencrash verliert, neu herunterladen. Man muss die Musik, die man einmal gekauft hat, nicht nochmal kaufen, weil man sie aufgrund des wunderbaren Kopierschutzes nicht sichern konnte. Ist das nicht ein wunderbare freundliches Angebot? [...]
I was allowed to re-download all of my music and video that I lost when my hard drive crashed (and yes, I was a complete idiot for not backing it up in the first place). On a tip from a guy at the Apple Store, I contacted iTunes Help Desk and threw myself on their mercy. Not only did they offer to place everything I had ever purchased in my download queue, when it turned out that a significant chunk was missing from the queue, they repeated the process, making sure to place everything in the queue this time.
Now, I hasten to add that 1) I’m a Machead and got my hard drive replaced through ProCare, something I mentioned to them straight off, so they could have verified the hard drive crash if needs be; and 2) I didn’t couch my request as a demand, merely as a request that I knew was outside their normal services. So not sure this will work for everyone. And I suspect that if they start getting millions of these requests, the service will be suspended. But, as of now, it’s not just an urban legend.
[...] Re-Download your iTunes music Tip on getting Apple to let you re-download your iTunes music. (tags: itunes music help tips) No Tags [...]
[...] I’ve read recently on Apple’s unwillingness to allow users to re-download music after a PC move or failure. One person had luck and was able to retrieve their whole library, but Apple was clear that this is only allowed once. [...]
I’m love this great website. Many thanks guy
I was downloading AAR’s ‘Why worry’ from their album when my computer shut down. The rest of the album downloaded though.
YAY im saved! lol
love the image!
What I did was copy all my music onto blank cds. Not very tidy but at least I don’t have to worry TOO much.
[...] According to a post last month on The Content you can re-download all your purchases from the iTunes Music Store should you just take the time to ask them. To try it out (after removing the odd purchase) I e-mailed the staff at the iTMS and they have let me (for this one time only) re-download all my purchases. It’s an odd feature to blog about really since most other digital music distributors allow you to re-download any music you bought off them without question while iTunes allows you to download just the once and then continually reminds you to backup your purchased music collection. [...]
[...] According to a post last month on The Content you can re-download all your purchases from the iTunes Music Store should you just take the time to ask them. To try it out (after removing the odd purchase) I e-mailed the staff at the iTMS and they have let me (for this one time only) re-download all my purchases. It’s an odd feature to blog about really since most other digital music distributors allow you to re-download any music you bought off them without question while iTunes allows you to download just the once and then continually reminds you to backup your purchased music collection. [...]
Music as she is broke
In 1853, two Portugese gentlemen by the name of José da Fonseca and Pedro Carolino wrote an English phrasebook and conversational guide. Nothing unusual in that you say. The book was called ‘English as she is spoke’ (not *exactly* its…
Would like any info. to get my music back! My hard Drive has crashed twice in the last 6 months and my music has been lost!!! Help Please!
[...] tunes Music Store Says “In the event that a customers entire music library is lost, the iTunes Music Store does re-grant the purchases history. Please keep in mind that Apple does not offer protection against the loss of purchases, so this is a one-time exception.”read more | digg story [...]
Well. When I lost my music, I had all the of the files on CD, see. But! When I got my computer up and running I tryed to load them, and all it says is “This song can not play on this computer because you did not buy it from this computer.” Or something like that. And than it tells me to log into thje account I got it with, and say this song can play on this computer. BUT! It only lets me do it 3 times per account or something. So..ya… how would I get around that. Because I did PAY for them, and I should be able to play them. I mean I have like.. $70 worth of songs on there ^.^ Alwell. But, ya.
Well. When I lost my music, I had all of the files on a CD, see. But! When I got my computer up and running I tryed to load them, and all it says is “This song can not play on this computer because you did not buy it from this computer.” Or something like that. And than it tells me to log into the account I got it with, and say this song can play on this computer. BUT! It only lets me do it 3 times per account or something. So..ya… how would I get around that. Because I did PAY for them, and I should be able to play them. I mean I have like.. $70 worth of songs on there >.> Alwell. But, ya.
Re-downloads: Our 0.99 cents goes to pay for all types of stuff. I think we should pay iTunes share of that 0.99 cents to redownload songs. Eh? I’ll pay 0.20 per song again, or whatever their final cost is (for bandwidth or whatever). But I’m sure the music industry gets the largest chunk of that.
Backing up: Blank CDs – Nice, but they give out too. Sun or heat. Scratches. External HDs – Yep, they do give out. And more than once in a lifetime (sometimes even more than once per year).
And even backups themselves, we set them, we do them, but how do we know “for sure” the backup was successful or is good? The backup validate feature? Is that 100% sure? And I’ve got 3 or 4 different type tapes from years past I backed up to. How can I get that data back?
Allow the re-downloads, but just charge a little for them (like they should do with folks who send more than 500 e-mails daily: charge a penny each).
Keith D Commiskey
http://kdcinfo.com
http://giftsforyou.biz
thats cool but how do u do it???
you may also want to check out burnlounge as it’s the great alternative to iTunes!
how do i email the apple company? my hard drive broke and i lost everything. I cant find their email address.
You can contact them on there help page at apple.com if that does not work just post another comment here I am sure we can help you.
Who do I call to enable re-downloading? My hard drive crashed
my hardrive crashed 5 times in 2 years and i lost my music!!!!!!!!!!!!!!!!!!!!
my computer had to be rebooted but i found my music i paid for but can’t get it back to my libary so i can download it back to my i pod HELP
What’s REALLY annoying…I bought some SciFi Channel shows back when they first came out–pre AppleTV days, when iTunes was only encoding shows at 320px X 240px. Now they’ve reposted all the old episodes at 640 x 360, and now I’m stuck with tiny files that look terrible on anything larger than my ipod screen. I’ve emailed them to see if they’ll let me redownload. We’ll see how it turns out.
greetings, I am trying to get in touch with itunes for a business proposal concerning my company. Please sedn me the address and phone number so we can begin the process of placing the various songs and artists onto your website.
BLESSINGS
Alex / Chris
Higher Level Alex Promotions / Entertainment
how do i go about 2 contact apple? i need 2 redownload my shit that i lost…
In my case, all my files are there, but I can not play them. I am asked to type in my ID and password. Then it takes me back to the music store. I just want to hear the music I alrady paid for.. I have replaced my hard drive and I hav windows xp with the old version al itunes. I also can no download the new version of itunes. Can someone help me with a contact to itunes like a email adress or phone number???
Please
Gary
first off, don’t buy you music from iTunes, just get a hard copy at a store the album art is worth it.
Also get a good friend of yours who knows a lot about computers to turn it into a slave drive and manage it from there, you should be able to retrieve your lost music.
Ok I need a step by step to do this music restore! plz I need you guys to help
I need my music back Please!
ok..i have the same problem but what is the email address?…i need to send an email to request a redownload but cannot find an email address..
[...] I was reading this article about how Apple will give you a one-time re-download of all your purchased music. Went to [...]
So you all say that I can re-download my music one time, but I can’t figure out how to do it for the life of me. Help?
^^^ you have to contact their support for it to do that. Kinda stupid if you ask me, should just be able to do it no matter what. They should make it like the XBOX Live Marketplace, where if you buy it, you can always re-download it… stupid apple.
hello
i just reformat my pc the 2 games i saved pacman and bejewled 2 is not working says can not be played on this machine i think cause i reformat pc plus i bought 1 song isnt working now will you please let me redownload it for free ty
Hey – how do i contact them, have stupidly lost entire library (even if it wasnt that big) when we got new hardrive – how do i get my music back? No email contact on the websites and i sure as hell am not callin america at 5 million dollars a second!
i have the same problem as erin.
i cant figure out how to contact itunes
please give me steps
get back to me pleaseeeeeeeeeeee
My problem is i havent had a computer long and i don’t know how to download my videos onto disks, could you please explain how to do it. Thanks
This is my first post
just saying HI
Go to this site to conctact apple (chat online)
http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/wa/RSLID?mco=363B19A7&nplm=TF817LL/A
then click on: Chat Now (left top corner)
[...] When you lose your music, you can simply download it again – My absolute favourite feature is the knowledge that if I have a hard disk failure, or if for some reason I delete my music in a drunken stupor, I’ll be able to download it again. This is because when you purchase any track or video, it is put into what 7digital calls your Locker. This, to me, shows honesty and integrity, and gives you full ownership of your songs. On iTunes, if you have the same problem, Apple is very unlikely to give a crap. [...]
[...] though if a catastrophic event wipes out your collection, the store does permit an unpublicized one-time re-download of your purchase [...]
[...] would have to be my purchased iTunes music, audiobooks, and videos. Since I’ve only heard anecdotal evidence of Apple letting you redownload music or other purchased items, I would be nervous about [...]
Hi.
Good design, who make it?
i have the same problem as kaitlyn.
i cant figure out how to contact itunes
please give me steps
get back to me please.
I like this option too! Cool idea and price!
I lost several iTunes-purchased albums when moving my music from my old laptop to my new iMac. Thinking I had everything, I then backed up the new iMac to the drive I’d used with my laptop (which became my regular backup) only realising later that none of the protected AAC files had been imported into iTunes. It never complained during the operation – just silently neglected to copy them across.
As it happens, I’ve managed to find copies on my work PC, but anything I never fancied listening to there is gone due to a shortcoming in their own software, and they damn well better allow me to redownload them!
[...] iTunes will let you re-download stuff you’ve lost – once. Here’s a blog post talking about this. Itunes Lets People Re-Download all Your Music Once! The Content __________________ So, to borrow the phrase from the ancient philosopher Clarksonius, 4th century [...]
I just recently acquired an ipod shuffle. An by accident, I purchased, what I thought was to be the right song-”How You Remind Me” by Nickelback. And apparently, I bought the song by their tribute band. I “reported a problem” they did get back to me with a “one time-exception,” with a “you should be more careful-by programing your account with an shopping cart” too, and to acquire this song, I had to buy the WHOLE ALBUM!!!! Ridiculous!! Is it just me or does Apple not like to give multiple chances. Because I am getting really frustrated with itunes. Every time I want to charge my ipod, I need to resynch it!! And my purchases doesn’t show up in my Music Library folder. WHY!!!!!!!!!!! $^%&*!@#)!!!! CRAZY!!!!!!!!!
about time!
Thanks for the info
[...] Dig deeper into the topic here [...]
love it
[...] Quoted from The Content [...]
I think you’ve just saved my day! Thanks!
fantastic read, thanks
[...] does not offer protection against the loss of purchases, so this is a one-time exception.”read more | digg [...]
[...] it and it seems that Apple’s “official” policy is not to replace it but they will do it as a one time thing. Most posters and commenters claim that if you “ask nicely” and get a friendly costumer [...]
[...] read more | digg story [...]
Unlimited Zune Downloads…
We Are the Night is the sixth studio album by English electronica duo The Chemical Brothers, first released on June 27, 2007. The record entered the UK Albums Chart at# 1 and the United World Chart at# 18 selling 89,000 units in its first week of sales…
It seems to me like itunes basically has the same policy as everyone else they just a little extra money off the hundreds of thousands of people who dont bother emailing them
No wonder people steal music, I think this is crap. If I buy it, I should be able to download it to my same pc as many times as I want.
Will itunes charge you if you bought something but deleted it while it was downloading
yea they helped me out with this as well when my songs were deleted, they were real nice about it too.
i want my purchases back from itunes
Considering apple has put out the glitchy pos software known as itunes that does in fact delete files from your hd and library, they should be either refunding customers or allowing unlimited downloads.
noone else seems to have mentioned the other problem here, with ipod touch you can download directly to the ipod without going near the pc.
well, after doing this on my first ipod, which i gave to me ex, i realized after that all that stuff i ‘purchased’ is gone with it, as i had my system setup for manual sync, as i have multiple mac’s.
totally sux, you should be able to authorize a number of machines which are allowed to be linked to your account and download.
im off to ask apple for a re-download then
great.
and all that crud about being charged for download bandwidth, and apple being nice even allowing a one-time replacement : total crap.
lets call a spade a spade – what we are buying here is the license to the track, and its apples responsibility as a music library administrator (afterall they continue to control which pc’s you can play your purchases on) to allow access to your media, where it is still available in their system.
the only difference between these tracks and any other ‘illegal downloaded ones’ should be the fact that some of that money went to the artist. otherwise im going back to illegal ones, atleast you know what you have!
Thank you for your site
I made with photoshop backgrounds for myspace,youtube and more
my backgrounds:http://tinyurl.com/6ptkxd
have a good day and thank you again!
is there ANY way at all to be able to download them twice?? Hasanyone EVER been able to do it? PLEASE!!! I did it once and then that computer crashed.. I NEED MY MUSIC BACK!!!
Hey there! I have been an itunes junkie for 4 years…have 5 ipod videos, and an itouch…..over 600gb of video/games/apps/music. My kids bought me an external hard drive for Christmas, a full TB of space. I transferred my stuff over…waited a couple of days, and then erased it from my other drives. Of course, the next morning, my external was not being recognized anymore. I tried every trick I know of and every trick tech support offered or that I found online…no dice. So, I wrote to itunes…via the support page online. I explained what happened, admitted that it was not their fault, and that I should have backed up my purchases, but could they please make an exception. I didn’t really think they would. But today I got an email, saying that I can re-download all of my purchases except any that are no longer offered. They even listed the ones I could not get….but they were, for the most part, free previews, etc. My itunes now says, “2640 items available for download.” How cool is that?? I just told them what happened…..everyone told me they would never do it….it would just be too much money….I have seasons and seasons of video…not much music…tons of games and apps. It amounts to between $2500-3000. I was shocked. So, give it a try…seriously. Ya never know….my New Year is certainly looking a whole lot better now!! Best Wishes!! BTW…if you have questions, dragonflylove@aim.com
Oh, and this isn’t the only time they have allowed me to download…just the only time it has been more than just a few items.
But someone above said that its probably something they do , when asked…but isn’t something they advertise about. I think thats is pretty accurate.
Good luck everyone…Happy New Year!
The argument of an iPod as a backup drive is weak. So if you have a 120GB Classic and all your music fits on it – great! If you have an 8GB nano then you are probably out of luck. 1GB Shuffle? – totally screwed!
Sounds like Audible.com has the right idea.
Personally, I would like to see the option to download and re-download iTunes purchases in CD-quality or lower. Say hard drive space on my MacBook is a concern for me, so I download at 192kbps. Then a couple years later I get a Mac Pro with several 1TB-each drives and I want to re-download all of my purchased music in CD quality… I believe Apple should allow you to! And if something higher than CD-quality is introduced in the future they could let you upgrade for a small fee.
It would be nice not having to wonder if I’m making the right decision when I commit to buying a movie from the iTunes Store instead of the DVD or BluRay disc. Storage capacity varies, and quality is linked to file size. So offering scalable licenses for media seems like a great solution!
Plus, then when something more hi-def than the last thing comes out they can charge those who want to upgrade their existing media to the new format. It’s a win for both parties.
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Itunes should have something that automatically allows you to redownload anything you’ve ever bought from them at anytime as Amazon unbox does. I don’t understand why It’s surprising that itunes would give a break for this because it is something that should be automatic. You bought it for the dvd price, and you should be allowed access to it at any time.
http://support.apple.com/kb/HT1469?viewlocale=en_US
It appears from the link above that Apple is no longer as generous as they were a couple of years ago. It is stated on the page that you are entitled to download it only once. Ain’t that something? So if you don’t back your s*** up to a disc, you are pretty much screwed.
Поставьте Akismet
[...] came across this blog post from way back in 2006, and whaddya know, the link to let Apple know you’re an idiot and beg [...]
Try to use rapidshare ( http://rapidqueen.com/ ) and keep all your music library in a safer place than a hard drive. In my computer I’ve lost all the data several times… Now I don’t trust the drives and keep all important data separately.
i have 2 i-pod shuffles. for some reason they stoped working. every time i turn them on, the green light flashes, then the orange light starts flashing countinuosly. not only that but my i-tunes is gone as well. when i click on it, it says its not valid or something. how do i get my i-tunes back and get my i-pods working again??????????
Well, auto-update of iTunes 8.1.1.10 (Win XP SP3) and then an iPod sync attempt. I’m in the same boat as everyone else. No music/movie/podcast files ANYWHERE on my HD. I even initially got poor Lucy’s iTunes program “not valid” response, but at least THAT is working again. I have music files listed (only the CDs I ripped, no purchased content) but they don’t actually exist anywhere either. I just got done begging Apple in an email for a re-download of about 2,000 documented purchases.
Backing-up…GOOD, not backing-up…BAD.
My pray life is getting pretty fervant right now. Come on Apple!
WOW THIS ACTUALLY WORKED
THANKS FOR THE TIP
One of the better things to remember, I think, is that there is a human on the other end if you’re using the iTunes Support Chat option, a human who has the ability to help you out, or send you along to someone who does.
I told them about how one of the albums, “Seussical,” I had purchased right after seeing my sister perform in her high school’s production of the show, and how I was extra bummed about losing that one. The person immediately told me they’d do everything they could to help me out.
ALRIGHT THIS IS WHAT I AM LOOKING FOR. MY SON JUST LOST ALL OF HIS MUSIC WHEN WE UPGRADED TO ANOTHER VERISON OF ITUNES AND WHEN I INITIALLY CALLED ITUNES SUPPORT THE GUY I SPOKE TO TELLS ME MY IPOD IS OUT OF WARRENITY AND IT WOULD COST $29.99 FOR HIM TO HELP ME. I WENT OFF ON HIM AND TOLD HIM I THINK THIS IS A SCAM AND I WILL BE CONTACTING CONSUMER PROTECTION AGENCIES IN PENNSYLVANIA TO LOOK INTO THIS MATTER. ONCE YOU PURCHASE A SONG THEY HAVE RECORDS OF THE PURCHASE AND THERE IS NO REASON OTHER THEN GREED ON THIER PART NOT TO ALLOW ACCESS TO YOUR MUSIC….EVER
To Keith,
Nah, it’s not greed. It’s a stupid policy, but it’s not greed. There’s a program called Steam that keeps a record of programs you’ve purchased, and you can redownload the same thing on any computer, you just can’t be logged in on more than one computer is the only restriction. I like that system, and wish Itunes could follow it, but it’s on the leash of the music industry, and they are very heavy-handed on what they allow.
The answer? As soon as you get the music or video, break their contract by changing it to a format that’s not protected. I don’t have a tinge of guilt as I follow the spirit of the law, and what do ya know, I’m no longer tied to their stupid restrictions.