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Itunes Lets People Re-Download all Your Music Once! May 24, 2006

Posted by John in Music, Uncategorized.
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Victory I was trying to buy and watch a episode of firefly when it kept messing up. So I contacted the music store and they let me re-download the one thing. So then I asked them, “What if my Hard drive got erased and I lost ALL of my music.” And this is what he emailed back.

Itunes Music Store Says “In the event that a customers entire music library is lost, the iTunes Music Store does re-grant the purchases history. Please keep in mind that Apple does not offer protection against the loss of purchases, so this is a one-time exception.”

Is it just me or has apple very rarely granted this. Well now you can hold this to them when you lose all of your music.

Update:

The Episode of Firefly that messed up was put back in my purchased account and all I had to do to download it was “Check for Purchases” under the Advanced Option.

Edit:  I have found that alot of you do not know exactly how to contact apple about this problem.  So here is the link and then you go to the bottom of the page and tell them your problem.

http://www.apple.com/support/itunes/store/lostmusic/

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Comments»

1. ress - May 25, 2006

Not sure about iTunes but I am a customer of Audible.com in which I can always download and redownload my old purchases anytime and any number of times.

2. sneakatron - May 25, 2006

Well it’s better than nothing.

SnEaKaTrOn

3. Jim - May 25, 2006

I had a friend who lost her hard drive, and Apple let her re-download. She also had to re-rip about 50 CDs, but the purchased songs made the job shorter.

Hey: back up!

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4. Jason Kaiser - May 25, 2006

They let me do that about a year ago. Gave me no problems at all.

5. Joe Infla - May 25, 2006

That statement reads differently to me than what your title suggests. It sounds instead like they’re saying “We don’t allow redownload of the full purchase history. This redownload of one file is a one-time exception.” No?

6. Brandon - May 25, 2006

I’ve never had an issue doing this. They’re pretty good about helping their customers in my expirence.

Jessica - January 29, 2011

Is there a way i can get my songs back because i have some saved on itunes 378 but i had 421 songs and my ipod just got stolen. please help let me know

7. Charlie - May 25, 2006

Seems to me that Apples being pritty reasonable if they do actaully let you download it again. After all a large chunk of their costs are the bandwdith you use by downloading the tracks.

Its like a designer clothes shop giving you another pair of jeans if you lost your first pair in a house fire. Good on them if they help you out , but it would be impossilbe to make them.

Nic - July 3, 2009

its not at all like getting a pair of jeans. They have to individually make each pair of jeans, while Apple pays for the rights to the song once and makes a profit as many times as it is downloaded. And you spelled “pretty” wrong. It is also not IMPOSSIBLE to make them. You purchased a piece of data, you own that data. You have the right to download it as many times as you would like.

virgil - January 20, 2010

Correct. You purchase the rights to that piece not the actual file.

TheBasher (@TheBasher) - January 5, 2012

This is wrong:
“while Apple pays for the rights to the song once and makes a profit as many times as it is downloaded”

Apple pays royalties for each time a song is purchased.

Though, other providers might have other deals arranged.

Gaz - June 6, 2010

No it isnt the same idiot! If you buy a CD from a shop you automatically have a back up, with digital download there is no option other than save a back up CD, you may as well buy the CD! Also you dont get to sell on a music file if you no longer want it, its also less quality than vinyl or CD.
Jeans my ass you moron

ME - February 20, 2011

That is the stupidest analogy I’ve heard! It’s nothing like buying a pair of jeans. When you buy in iTunes its paying for the right to own a copy of that song. You should be able to retrieve that copy whenever, whereever…

8. TechBlog - May 25, 2006

Linkfest: More Vista, less Word, iTunes redux

Catching up after being immersed in Vista, I’m finding most of what’s out there is . . . more Vista! Oh, and some other stuff, too. Here’s today’s linkfest: • With WinHEC going on, Microsoft and particularly Windows Vista continues…

9. karmajunkie - May 25, 2006

If they were giving you the physical media, I could see this being a “generous” move on their part. But their bandwidth is hardly the lions share of their costs–the bulk of the money goes to feed those boils on the ass of humanity, the RIAA. They ought to allow you to redownload at any time, especially given that their content is copy-protected so there’s ostensibly no risk of you copying the file for all the world.

10. Daniel Drucker - May 25, 2006

How is this anything like your example, Charlie? If a clothes shop gives you a new pair of jeans, they don’t have the jeans any more. Bandwidth is not a large chunk of Apple’s costs, sorry. It’s actually not even considered as a cost. Read the prospectus.

11. inadvertentgardener - May 25, 2006

I’ve never asked this question of them specifically, but I have gotten them to send me a re-download of an individual track before when I’ve had a problem with it. I had one song that kept “skipping” in the same place — there was clearly a glitch there during the download — but due to shuffling, it took me about three months to realize it was a file problem. Apple was quick and nice about offering the re-download.

That being said, the nightmare of losing all my music is such that I have everything on an external HD with that HD backed up to another external HD, just in case of HD failure. I might be paranoid, but after all the time I spent ripping my entire CD collection into iTunes, I don’t ever want to have to do that again, regardless of whether I own all that music (and still have the CDs) or not.

Genie

12. Bob - May 25, 2006

“Well now you can hold this to them when you lose all of you music.”

Um I think they can change their policy any time they please without telling anyone. So we cannot hold them to this. But they would probably still do it anyway.

13. Itunes Lets People Re-Download all Your Music Once! at LifeParticles.com - May 25, 2006

[...] tunes Music Store Says “In the event that a customers entire music library is lost, the iTunes Music Store does re-grant the purchases history. Please keep in mind that Apple does not offer protection against the loss of purchases, so this is a one-time exception.” read more | digg story          [...]

14. Anon - May 25, 2006

I used to manage the team of agents who handled support of the iTunes store, and yes a one time exception was allowed for someone’s entire purchase history. It’s not done “rarely”, but it is something you have to go out of your way to ask for.

15. TJ - May 25, 2006

ya it is cool but how do u do it?
-TJ

16. Qwerty Maniac - May 25, 2006

Thats good, but its better to backup on a dvd or something…

17. Martin - May 25, 2006

There’s really no reason to NOT do this. If they want to save bandwidth, they should just put a restriction that you can only redownload a song once or twice a month.

18. Lifehacker - May 25, 2006

Re-download your lost iTunes music…

According to the Content blog, an email from iTunes confirms that if you lose all of your purchased iTunes music (due to something like a hard drive crash), iTunes wil let you re-download all of your lost songs. I’ve been……

brian - May 16, 2010

what do i have to do to get my purchases back

19. The Sandpot » Blog Archive » Itunes Lets People Re-Download all Your Music Once! - May 25, 2006

[...] read more | digg story [...]

20. Rachel - May 25, 2006

I lost all my music with a hard drive failure in August 05 and Apple customer service told me they did not track purchases and could not let me redownload my previous purchases. I guess I should have been more persistent and asked to speak to another rep or manager. It appears the policy is not consistent (or not consistently enforced). I now backup all my music and photos regularly anyway – hard lesson to learn.

21. Adam - May 25, 2006

I have a friend who just got divorced. She kept the iPod and computer, but the account is in her ex-husband’s name. He’s since changed the password so all of her music files are worthless.

Any ideas what she can do?

22. Geekspeak Podcast » Episode 37: Now with more Meatloaf! - May 25, 2006

[...] iTunes does let you redownload songs though if your hardrive goes kapoot, which is cool. [...]

23. Kevin - May 26, 2006

Applecare would not do it last year after a harddrive failure. I think the main issue here is what does our 99 cents buy us. I do not buy bandwidth as some folks tried to throw up. I am buying my right listen and transfer intellectual property under fair use. I think we as consumers should be assured quality and dependability of our purchases for a non limited time. All of the responsibility for this should be the providers and not the consumer. Of course this is just my humble opinion. As for the divorced woman, does not sound like both parties are happy. She kicked the guy in the balls by taking his computer and iPod. Unless she is servicing you, I send her down to the used record store in the worse part of town. Have a nice day…

24. blaze - May 26, 2006

Its better than a poke in the eye with a sharp stick. Personally I can redownload whatever I want from a number of sources!

25. Pankers - May 26, 2006

I lost my copy of U2 w/McCartney's Sgt Pepper from the live 8d concert. In my case iTunes no longer sells the song so I can't get it back, even if I wanted to pay 99¢. :-(

26. Matt - May 26, 2006

What’s incredibly dumb about Apple is that the iPod is a natural backup for your music, yet if you accidentally lose your hard drive but still have your iPod, too bad. You can’t recreate the songs via the iPod, even if you register one of your five allowed machines.

Apple needs to realize that consumer convenience should be TOP priority, not just something to do once in a lifetime.

27. Itunes Lets People Re-Download all Your Music Once! - The Digg Effect - Search for Diggs or get Dugg - May 26, 2006

[...] tunes Music Store Says “In the event that a customers entire music library is lost, the iTunes Music Store does re-grant the purchases history. Please keep in mind that Apple does not offer protection against the loss of purchases, so this is a one-time exception.”read more | digg story [...]

28. Net Crap (5/26) at Musings of a Chicagoan - May 26, 2006

[...] “In the event that a customer’s entire music library is lost, the iTunes Music Store does re-grant the purchases history. Please keep in mind that Apple does not offer protection against the loss of purchases, so this is a one-time exception.” [...]

29. Podesta - May 27, 2006

I think people may be misinterpreting this. My lawyerly take is that “purchase history” does not mean the content itself. You can see your purchase history by logging into your account and looking it up. It will tell you everything you have ever bought from iTMS under that sign-in. BUT, what you get is information, not content. So, an iTunes user who needed to rebuild her library would know what Purchased content she needed, but she would not necessarily get it free.

I did get to redownload part of my library about a year ago after one of my laptops suffered a failed hard drive. However, only content purchased on that computer under a single sign-in was included. Apple repair people had been working on the computer when it failed. To summarize, the circumstances were very special. I do not believe iTunes users should rely on getting a free bite of the Apple, i.e., free full replacement downloads.

30. Jan Schejbal » Blog Archive » Wunderbar kulant - May 28, 2006

[...] Ein anderes Blog, The Content, schreibt in diesem Beitrag, wie freundlich Aplle iTunes doch sei. Man kann die einmal dort gekaufte (!) Musik in bestimmten Ausnahmefällen, z. B. wenn man sie duch einen Festplattencrash verliert, neu herunterladen. Man muss die Musik, die man einmal gekauft hat, nicht nochmal kaufen, weil man sie aufgrund des wunderbaren Kopierschutzes nicht sichern konnte. Ist das nicht ein wunderbare freundliches Angebot? [...]

31. marion - May 28, 2006

I was allowed to re-download all of my music and video that I lost when my hard drive crashed (and yes, I was a complete idiot for not backing it up in the first place). On a tip from a guy at the Apple Store, I contacted iTunes Help Desk and threw myself on their mercy. Not only did they offer to place everything I had ever purchased in my download queue, when it turned out that a significant chunk was missing from the queue, they repeated the process, making sure to place everything in the queue this time.

Now, I hasten to add that 1) I’m a Machead and got my hard drive replaced through ProCare, something I mentioned to them straight off, so they could have verified the hard drive crash if needs be; and 2) I didn’t couch my request as a demand, merely as a request that I knew was outside their normal services. So not sure this will work for everyone. And I suspect that if they start getting millions of these requests, the service will be suspended. But, as of now, it’s not just an urban legend.

Kate - July 31, 2009

Hey, question
My hard drive crashed on me as well and my backup took the same hit as well. (my luck right) and all…over 5000 songs are gone. I have close to 600 songs bought through itunes and was wondering how you contacted them. so far I’ve sent an email but was wondering if i can do more. really would love to call someone… if you kno any way i can find more information on how i can fix my problem, would love to hear it.

32. links for 2006-05-26 at Bjtitus.net - May 30, 2006

[...] Re-Download your iTunes music Tip on getting Apple to let you re-download your iTunes music. (tags: itunes music help tips) No Tags [...]

33. the ADMIN pages » A friendly reminder from iTunes - June 6, 2006

[...] I’ve read recently on Apple’s unwillingness to allow users to re-download music after a PC move or failure. One person had luck and was able to retrieve their whole library, but Apple was clear that this is only allowed once. [...]

34. howland - June 13, 2006

I’m love this great website. Many thanks guy

35. Dustin - June 21, 2006

I was downloading AAR’s ‘Why worry’ from their album when my computer shut down. The rest of the album downloaded though.

36. Tyler McKenzie from the Open Mic Podcast - June 25, 2006

YAY im saved! lol
love the image!

37. Steph - July 6, 2006

What I did was copy all my music onto blank cds. Not very tidy but at least I don’t have to worry TOO much.

38. I ♥ iTunes at SNUGSOHO! - July 19, 2006

[...] According to a post last month on The Content you can re-download all your purchases from the iTunes Music Store should you just take the time to ask them. To try it out (after removing the odd purchase) I e-mailed the staff at the iTMS and they have let me (for this one time only) re-download all my purchases. It’s an odd feature to blog about really since most other digital music distributors allow you to re-download any music you bought off them without question while iTunes allows you to download just the once and then continually reminds you to backup your purchased music collection. [...]

Kate - July 31, 2009

Hey, question
My hard drive crashed on me as well and my backup took the same hit. (my luck right) and all…over 5000 songs are gone. I have close to 600 songs bought through itunes and was wondering how you contacted them. what email did u use…. so far I’ve sent an email (http://www.apple.com/support/itunes) but was wondering if i can do more. really would love to call someone… if you kno any way i can find more information on how i can fix my problem, would love to hear it.

39. Milk and Monsters » Blog Archive » Re-downloading iTMS Purchases - July 20, 2006

[...] According to a post last month on The Content you can re-download all your purchases from the iTunes Music Store should you just take the time to ask them. To try it out (after removing the odd purchase) I e-mailed the staff at the iTMS and they have let me (for this one time only) re-download all my purchases. It’s an odd feature to blog about really since most other digital music distributors allow you to re-download any music you bought off them without question while iTunes allows you to download just the once and then continually reminds you to backup your purchased music collection. [...]

40. iChoons - August 8, 2006

Music as she is broke

In 1853, two Portugese gentlemen by the name of José da Fonseca and Pedro Carolino wrote an English phrasebook and conversational guide. Nothing unusual in that you say. The book was called ‘English as she is spoke’ (not *exactly* its…

41. Johnny M. - August 24, 2006

Would like any info. to get my music back! My hard Drive has crashed twice in the last 6 months and my music has been lost!!! Help Please!

42. Apple News » Itunes Lets People Re-Download all Your Music Once! - September 3, 2006

[...] tunes Music Store Says “In the event that a customers entire music library is lost, the iTunes Music Store does re-grant the purchases history. Please keep in mind that Apple does not offer protection against the loss of purchases, so this is a one-time exception.”read more | digg story [...]

43. Jordan - September 29, 2006

Well. When I lost my music, I had all the of the files on CD, see. But! When I got my computer up and running I tryed to load them, and all it says is “This song can not play on this computer because you did not buy it from this computer.” Or something like that. And than it tells me to log into thje account I got it with, and say this song can play on this computer. BUT! It only lets me do it 3 times per account or something. So..ya… how would I get around that. Because I did PAY for them, and I should be able to play them. I mean I have like.. $70 worth of songs on there ^.^ Alwell. But, ya.

44. Jordan - September 29, 2006

Well. When I lost my music, I had all of the files on a CD, see. But! When I got my computer up and running I tryed to load them, and all it says is “This song can not play on this computer because you did not buy it from this computer.” Or something like that. And than it tells me to log into the account I got it with, and say this song can play on this computer. BUT! It only lets me do it 3 times per account or something. So..ya… how would I get around that. Because I did PAY for them, and I should be able to play them. I mean I have like.. $70 worth of songs on there >.> Alwell. But, ya.

45. http://giftsforyou.biz - September 30, 2006

Re-downloads: Our 0.99 cents goes to pay for all types of stuff. I think we should pay iTunes share of that 0.99 cents to redownload songs. Eh? I’ll pay 0.20 per song again, or whatever their final cost is (for bandwidth or whatever). But I’m sure the music industry gets the largest chunk of that.

Backing up: Blank CDs – Nice, but they give out too. Sun or heat. Scratches. External HDs – Yep, they do give out. And more than once in a lifetime (sometimes even more than once per year).
And even backups themselves, we set them, we do them, but how do we know “for sure” the backup was successful or is good? The backup validate feature? Is that 100% sure? And I’ve got 3 or 4 different type tapes from years past I backed up to. How can I get that data back?

Allow the re-downloads, but just charge a little for them (like they should do with folks who send more than 500 e-mails daily: charge a penny each).

Keith D Commiskey
http://kdcinfo.com
http://giftsforyou.biz

46. Kelly - November 5, 2006

thats cool but how do u do it???
:)

47. hamza - December 12, 2006

you may also want to check out burnlounge as it’s the great alternative to iTunes!

48. erin a - January 4, 2007

how do i email the apple company? my hard drive broke and i lost everything. I cant find their email address.

49. John - January 4, 2007

You can contact them on there help page at apple.com if that does not work just post another comment here I am sure we can help you.

50. Emily - January 16, 2007

Who do I call to enable re-downloading? My hard drive crashed :(

51. bob - February 7, 2007

my hardrive crashed 5 times in 2 years and i lost my music!!!!!!!!!!!!!!!!!!!!

52. terri - February 23, 2007

my computer had to be rebooted but i found my music i paid for but can’t get it back to my libary so i can download it back to my i pod HELP

53. Trav - February 25, 2007

What’s REALLY annoying…I bought some SciFi Channel shows back when they first came out–pre AppleTV days, when iTunes was only encoding shows at 320px X 240px. Now they’ve reposted all the old episodes at 640 x 360, and now I’m stuck with tiny files that look terrible on anything larger than my ipod screen. I’ve emailed them to see if they’ll let me redownload. We’ll see how it turns out.

54. Alex Johnson - March 4, 2007

greetings, I am trying to get in touch with itunes for a business proposal concerning my company. Please sedn me the address and phone number so we can begin the process of placing the various songs and artists onto your website.

BLESSINGS

Alex / Chris

Higher Level Alex Promotions / Entertainment

55. dilan - March 19, 2007

how do i go about 2 contact apple? i need 2 redownload my shit that i lost…

56. Gary - March 31, 2007

In my case, all my files are there, but I can not play them. I am asked to type in my ID and password. Then it takes me back to the music store. I just want to hear the music I alrady paid for.. I have replaced my hard drive and I hav windows xp with the old version al itunes. I also can no download the new version of itunes. Can someone help me with a contact to itunes like a email adress or phone number???
Please
Gary

57. Hobot2 - April 4, 2007

first off, don’t buy you music from iTunes, just get a hard copy at a store the album art is worth it.

Also get a good friend of yours who knows a lot about computers to turn it into a slave drive and manage it from there, you should be able to retrieve your lost music.

58. john wheeler - April 28, 2007

Ok I need a step by step to do this music restore! plz I need you guys to help

59. Kayla - May 5, 2007

I need my music back Please!

60. william - May 11, 2007

ok..i have the same problem but what is the email address?…i need to send an email to request a redownload but cannot find an email address..

61. I just fell in love with Apple all over again | Making Chutney - June 2, 2007

[...] I was reading this article about how Apple will give you a one-time re-download of all your purchased music. Went to [...]

62. Sarah - June 29, 2007

So you all say that I can re-download my music one time, but I can’t figure out how to do it for the life of me. Help?

63. BS1 - July 4, 2007

^^^ you have to contact their support for it to do that. Kinda stupid if you ask me, should just be able to do it no matter what. They should make it like the XBOX Live Marketplace, where if you buy it, you can always re-download it… stupid apple.

64. Michael - July 27, 2007

hello

i just reformat my pc the 2 games i saved pacman and bejewled 2 is not working says can not be played on this machine i think cause i reformat pc plus i bought 1 song isnt working now will you please let me redownload it for free ty

65. Erin - August 22, 2007

Hey – how do i contact them, have stupidly lost entire library (even if it wasnt that big) when we got new hardrive – how do i get my music back? No email contact on the websites and i sure as hell am not callin america at 5 million dollars a second!

Claire - December 11, 2009

i read on a message board that you had to redownload your purchases, how did you do it?

66. kaitlyn - August 29, 2007

i have the same problem as erin.
i cant figure out how to contact itunes
please give me steps
get back to me pleaseeeeeeeeeeee

67. nicola - September 2, 2007

My problem is i havent had a computer long and i don’t know how to download my videos onto disks, could you please explain how to do it. Thanks

68. jameswillisisthebest - September 8, 2007

This is my first post
just saying HI

69. Sonia - September 10, 2007

Go to this site to conctact apple (chat online)

http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/wa/RSLID?mco=363B19A7&nplm=TF817LL/A

then click on: Chat Now (left top corner)

70. Dan’s Blog » Blog Archive » Why 7digital is better than iTunes - September 29, 2007

[...] When you lose your music, you can simply download it again – My absolute favourite feature is the knowledge that if I have a hard disk failure, or if for some reason I delete my music in a drunken stupor, I’ll be able to download it again. This is because when you purchase any track or video, it is put into what 7digital calls your Locker. This, to me, shows honesty and integrity, and gives you full ownership of your songs. On iTunes, if you have the same problem, Apple is very unlikely to give a crap. [...]

71. Music Store Showdown: iTunes vs Amazon vs eMusic: tunequest: music, notes, ephemera, etcetera - November 6, 2007

[...] though if a catastrophic event wipes out your collection, the store does permit an unpublicized one-time re-download of your purchase [...]

72. Data Backup for Me? - November 16, 2007

[...] would have to be my purchased iTunes music, audiobooks, and videos. Since I’ve only heard anecdotal evidence of Apple letting you redownload music or other purchased items, I would be nervous about [...]

73. naisioxerloro - November 28, 2007

Hi.
Good design, who make it?

74. Jovanni - December 3, 2007

i have the same problem as kaitlyn.
i cant figure out how to contact itunes
please give me steps
get back to me please.

75. ituner - December 25, 2007

I like this option too! Cool idea and price!

76. Chris - December 26, 2007

I lost several iTunes-purchased albums when moving my music from my old laptop to my new iMac. Thinking I had everything, I then backed up the new iMac to the drive I’d used with my laptop (which became my regular backup) only realising later that none of the protected AAC files had been imported into iTunes. It never complained during the operation – just silently neglected to copy them across.

As it happens, I’ve managed to find copies on my work PC, but anything I never fancied listening to there is gone due to a shortcoming in their own software, and they damn well better allow me to redownload them!

77. Fans Of Reality TV - Music - Downloading help - December 27, 2007

[...] iTunes will let you re-download stuff you’ve lost – once. Here’s a blog post talking about this. Itunes Lets People Re-Download all Your Music Once! The Content __________________ So, to borrow the phrase from the ancient philosopher Clarksonius, 4th century [...]

78. Katherina - January 8, 2008

I just recently acquired an ipod shuffle. An by accident, I purchased, what I thought was to be the right song-”How You Remind Me” by Nickelback. And apparently, I bought the song by their tribute band. I “reported a problem” they did get back to me with a “one time-exception,” with a “you should be more careful-by programing your account with an shopping cart” too, and to acquire this song, I had to buy the WHOLE ALBUM!!!! Ridiculous!! Is it just me or does Apple not like to give multiple chances. Because I am getting really frustrated with itunes. Every time I want to charge my ipod, I need to resynch it!! And my purchases doesn’t show up in my Music Library folder. WHY!!!!!!!!!!! $^%&*!@#)!!!! CRAZY!!!!!!!!!

79. Music Man - January 13, 2008

about time!

80. Music Man - January 13, 2008

Thanks for the info

81. Actors, Movies, and Songs » Itunes Lets People Re-Download all Your Music Once! The Content - February 6, 2008

[...] Dig deeper into the topic here [...]

82. katie - February 17, 2008

love it

83. iTunes needs to go social to compete in a DRM-Free world : Technological Winter - February 19, 2008

[...] Quoted from The Content [...]

84. Hi-D - March 19, 2008

I think you’ve just saved my day! Thanks!

85. Ted Danson - April 23, 2008

fantastic read, thanks

86. Itunes Lets People Re-Download all Your Music Once! : Music - April 29, 2008

[...] does not offer protection against the loss of purchases, so this is a one-time exception.”read more | digg [...]

87. » Blog Archive » Will iTunes Replace Your Lost or Damaged Purchased Songs? - June 20, 2008

[...] it and it seems that Apple’s “official” policy is not to replace it but they will do it as a one time thing. Most posters and commenters claim that if you “ask nicely” and get a friendly costumer [...]

88. music » Blog Archive » Itunes Lets People Re-Download all Your Music Once! - June 26, 2008

[...] read more | digg story [...]

89. Unlimited Zune Downloads - July 12, 2008

Unlimited Zune Downloads…

We Are the Night is the sixth studio album by English electronica duo The Chemical Brothers, first released on June 27, 2007. The record entered the UK Albums Chart at# 1 and the United World Chart at# 18 selling 89,000 units in its first week of sales…

90. Will - August 8, 2008

It seems to me like itunes basically has the same policy as everyone else they just a little extra money off the hundreds of thousands of people who dont bother emailing them

91. Jeff - August 24, 2008

No wonder people steal music, I think this is crap. If I buy it, I should be able to download it to my same pc as many times as I want.

92. Jordan - September 18, 2008

Will itunes charge you if you bought something but deleted it while it was downloading

93. Jeezy - September 21, 2008

yea they helped me out with this as well when my songs were deleted, they were real nice about it too.

94. nick - October 6, 2008

i want my purchases back from itunes

95. T - October 9, 2008

Considering apple has put out the glitchy pos software known as itunes that does in fact delete files from your hd and library, they should be either refunding customers or allowing unlimited downloads.

96. alex - October 17, 2008

noone else seems to have mentioned the other problem here, with ipod touch you can download directly to the ipod without going near the pc.

well, after doing this on my first ipod, which i gave to me ex, i realized after that all that stuff i ‘purchased’ is gone with it, as i had my system setup for manual sync, as i have multiple mac’s.

totally sux, you should be able to authorize a number of machines which are allowed to be linked to your account and download.

im off to ask apple for a re-download then :) great.

97. alex - October 18, 2008

and all that crud about being charged for download bandwidth, and apple being nice even allowing a one-time replacement : total crap.

lets call a spade a spade – what we are buying here is the license to the track, and its apples responsibility as a music library administrator (afterall they continue to control which pc’s you can play your purchases on) to allow access to your media, where it is still available in their system.

the only difference between these tracks and any other ‘illegal downloaded ones’ should be the fact that some of that money went to the artist. otherwise im going back to illegal ones, atleast you know what you have!

98. createmo - November 2, 2008

Thank you for your site ;)
I made with photoshop backgrounds for myspace,youtube and more
my backgrounds:http://tinyurl.com/6ptkxd
have a good day and thank you again!

99. mike - December 28, 2008

is there ANY way at all to be able to download them twice?? Hasanyone EVER been able to do it? PLEASE!!! I did it once and then that computer crashed.. I NEED MY MUSIC BACK!!!

100. Teresa Walker - January 2, 2009

Hey there! I have been an itunes junkie for 4 years…have 5 ipod videos, and an itouch…..over 600gb of video/games/apps/music. My kids bought me an external hard drive for Christmas, a full TB of space. I transferred my stuff over…waited a couple of days, and then erased it from my other drives. Of course, the next morning, my external was not being recognized anymore. I tried every trick I know of and every trick tech support offered or that I found online…no dice. So, I wrote to itunes…via the support page online. I explained what happened, admitted that it was not their fault, and that I should have backed up my purchases, but could they please make an exception. I didn’t really think they would. But today I got an email, saying that I can re-download all of my purchases except any that are no longer offered. They even listed the ones I could not get….but they were, for the most part, free previews, etc. My itunes now says, “2640 items available for download.” How cool is that?? I just told them what happened…..everyone told me they would never do it….it would just be too much money….I have seasons and seasons of video…not much music…tons of games and apps. It amounts to between $2500-3000. I was shocked. So, give it a try…seriously. Ya never know….my New Year is certainly looking a whole lot better now!! Best Wishes!! BTW…if you have questions, dragonflylove@aim.com

101. Teresa Walker - January 2, 2009

Oh, and this isn’t the only time they have allowed me to download…just the only time it has been more than just a few items.

But someone above said that its probably something they do , when asked…but isn’t something they advertise about. I think thats is pretty accurate.

Good luck everyone…Happy New Year!

102. QA - January 7, 2009

The argument of an iPod as a backup drive is weak. So if you have a 120GB Classic and all your music fits on it – great! If you have an 8GB nano then you are probably out of luck. 1GB Shuffle? – totally screwed!

Sounds like Audible.com has the right idea.

Personally, I would like to see the option to download and re-download iTunes purchases in CD-quality or lower. Say hard drive space on my MacBook is a concern for me, so I download at 192kbps. Then a couple years later I get a Mac Pro with several 1TB-each drives and I want to re-download all of my purchased music in CD quality… I believe Apple should allow you to! And if something higher than CD-quality is introduced in the future they could let you upgrade for a small fee.

It would be nice not having to wonder if I’m making the right decision when I commit to buying a movie from the iTunes Store instead of the DVD or BluRay disc. Storage capacity varies, and quality is linked to file size. So offering scalable licenses for media seems like a great solution!

Plus, then when something more hi-def than the last thing comes out they can charge those who want to upgrade their existing media to the new format. It’s a win for both parties.

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104. Jon - February 3, 2009

Itunes should have something that automatically allows you to redownload anything you’ve ever bought from them at anytime as Amazon unbox does. I don’t understand why It’s surprising that itunes would give a break for this because it is something that should be automatic. You bought it for the dvd price, and you should be allowed access to it at any time.

105. Julio - February 12, 2009

http://support.apple.com/kb/HT1469?viewlocale=en_US

It appears from the link above that Apple is no longer as generous as they were a couple of years ago. It is stated on the page that you are entitled to download it only once. Ain’t that something? So if you don’t back your s*** up to a disc, you are pretty much screwed.

106. bbizbor - February 17, 2009

Поставьте Akismet

107. WorldWideWaterCooler » Blog Archive » Give Back! - March 2, 2009

[...] came across this blog post from way back in 2006, and whaddya know, the link to let Apple know you’re an idiot and beg [...]

108. Wip - March 24, 2009

Try to use rapidshare ( http://rapidqueen.com/ ) and keep all your music library in a safer place than a hard drive. In my computer I’ve lost all the data several times… Now I don’t trust the drives and keep all important data separately.

109. lucy - April 5, 2009

i have 2 i-pod shuffles. for some reason they stoped working. every time i turn them on, the green light flashes, then the orange light starts flashing countinuosly. not only that but my i-tunes is gone as well. when i click on it, it says its not valid or something. how do i get my i-tunes back and get my i-pods working again??????????

110. larryboyfed - April 25, 2009

Well, auto-update of iTunes 8.1.1.10 (Win XP SP3) and then an iPod sync attempt. I’m in the same boat as everyone else. No music/movie/podcast files ANYWHERE on my HD. I even initially got poor Lucy’s iTunes program “not valid” response, but at least THAT is working again. I have music files listed (only the CDs I ripped, no purchased content) but they don’t actually exist anywhere either. I just got done begging Apple in an email for a re-download of about 2,000 documented purchases.

Backing-up…GOOD, not backing-up…BAD.

My pray life is getting pretty fervant right now. Come on Apple!

111. JDLR - May 23, 2009

WOW THIS ACTUALLY WORKED
THANKS FOR THE TIP

112. Tim - June 1, 2009

One of the better things to remember, I think, is that there is a human on the other end if you’re using the iTunes Support Chat option, a human who has the ability to help you out, or send you along to someone who does.

I told them about how one of the albums, “Seussical,” I had purchased right after seeing my sister perform in her high school’s production of the show, and how I was extra bummed about losing that one. The person immediately told me they’d do everything they could to help me out.

113. KEITH - June 3, 2009

ALRIGHT THIS IS WHAT I AM LOOKING FOR. MY SON JUST LOST ALL OF HIS MUSIC WHEN WE UPGRADED TO ANOTHER VERISON OF ITUNES AND WHEN I INITIALLY CALLED ITUNES SUPPORT THE GUY I SPOKE TO TELLS ME MY IPOD IS OUT OF WARRENITY AND IT WOULD COST $29.99 FOR HIM TO HELP ME. I WENT OFF ON HIM AND TOLD HIM I THINK THIS IS A SCAM AND I WILL BE CONTACTING CONSUMER PROTECTION AGENCIES IN PENNSYLVANIA TO LOOK INTO THIS MATTER. ONCE YOU PURCHASE A SONG THEY HAVE RECORDS OF THE PURCHASE AND THERE IS NO REASON OTHER THEN GREED ON THIER PART NOT TO ALLOW ACCESS TO YOUR MUSIC….EVER

114. Sojak - July 8, 2009

To Keith,
Nah, it’s not greed. It’s a stupid policy, but it’s not greed. There’s a program called Steam that keeps a record of programs you’ve purchased, and you can redownload the same thing on any computer, you just can’t be logged in on more than one computer is the only restriction. I like that system, and wish Itunes could follow it, but it’s on the leash of the music industry, and they are very heavy-handed on what they allow.

The answer? As soon as you get the music or video, break their contract by changing it to a format that’s not protected. I don’t have a tinge of guilt as I follow the spirit of the law, and what do ya know, I’m no longer tied to their stupid restrictions.

115. mondo - July 12, 2009

I lost all of my music and videos in a drive crash. Apple allowed me to reload all of my content. They were very fast and helpful. Apple did not give me any hassle at all. If this happens to you then use the form on the link below to get help.

http://www.apple.com/support/itunes/store/browser/

It took a lot longer to re-download all of media then it did for Apple to help me. Like any problem it helps to talk to the correct people. A quick search in Apples support site will usually point you in the right direction quickly.

116. Richard Ortiz - July 28, 2009

my hard drive crashst

117. PChulpzutphen.nl - July 28, 2009

For 99 cents you should OWN the song and thus be able to redownload.

118. Nanette Hernandez - August 10, 2009

Hi, my HD crashd & I lost all my music in my Itunes library all music purchased from Itunes & music I purchased and dwnlded to Itunes. I do have an acct w/Itunes & my purchase history of all the songs I purchased. How do I get intouch w/someone so I can get everything set up in my library again, since I did already pay for these songs I purchased?…I have two teenagers that what to update their Ipod’s w/music!!!! This is the second time I have tried to contact someone about this issue and have been told I will be emailed with in 24 days and I have not been contacted yet.

119. Kim - August 22, 2009

Hard drive is cooked like an egg, and the computer won’t even recognize it now when I plug it in. So, this means I lost all my music, and my iPod is a nice white paper weight. But, I can call Apple and have them give me my purchased songs back? Where does it go? On the computer until I can get another iPod? Does it go magically back into my Library? I have some songs in my Library, just not all the songs I’ve purchased over the years.

120. Kim - August 22, 2009

Oh crap, hang on. Silly blonde moment here. My hard drive on my computer is fine. My hard drive on my iPod is shot. And, I don’t have all of my Purchased songs through the years all saved on my iTunes because silly me didn’t want to have all those songs on iTunes, so I erased them over the years. I still have some, but not all. Since it’s not my computer’s hard drive and it’s my iPod’s, they likely won’t honor that will they? So I’m still screwed trying to find all the music I’ve lost and have been working toward for the past six years?

121. Apocalypse - September 16, 2009

I lost my music and video on my i pod but i still have my pictures. Wat do i do?

122. gwen - September 24, 2009

Using all Apple products helps also. I had a hard drive crash on my Macbook and the backup that I’d put on my Time Capsule was of an already corrupt HD – so – in short I did backup my computer and my library. They were very nice about replacing all my downloads (going back over three years something like 1500 songs and a few movies).
I did get the standard “we don’t do this all the time, back up your data” lecture though.
The funny thing was, I’d really only asked to be allowed to download a couple of the movies and they provided everything.

123. BRH - October 11, 2009

My problem with them not letting you re-download purchases is that I can no longer back up my iTunes to disk. I used to back everything up, my entire iTunes library, once or twice per year. For the past 2 years or so (iTunes version 7 or something) I’ve not been able to back up purchases. I click on the “back up to disk” option. Computer tells me to insert disk. I insert disk into open drive. Drive closes and computer reads “checking media.” Nothing happens after that.

I’m not alone. Many people have had the same problem judging by the Apple forums. I think it has something to do with newer versions of iTunes shutting a drive down or something. Some people have had luck changing a setting or two, some haven’t.

Now I’ve got a WD external hard drive. All my stuff is backed up to that. I still can’t burn things to disk as data though. Before I got this external hard drive, I had to delete several videos (Love Actually, Groundhog Day, The Punisher) because I didn’t have the room on my computer.

It’s not Apple’s fault if I choose not to back things up to disk. It is their fault if I CAN’T back things up to disk.

124. MEfit - October 12, 2009

How do you get the library back… i dont get it

125. graham T - October 16, 2009

I have lost my purchased music. I can still see what I bought when I go to my account. I understand I can ask I-tunes to re-download it for me but I have no idea how to email them or talk to them as I keep going around in circles on their Itunes store. Help please..is it because I’m in the UK??

shambolista - November 28, 2009

See the very top of the chain at the top of the page….its this link:
http://www.apple.com/support/itunes/store/lostmusic/

126. Canday - October 18, 2009

My computer totally crashed. I now have a new one (authorized) but when I log into iTunes it tells me that I still have money in my account, but no list of previously purchased songs. How am I supposed to get in contact with iTunes to get those back?

127. Katherine Garrison - October 21, 2009

My ex ended up deleting his user account and now I cant find any of the songs I have purchased through iTunes. Please help! I spent quite a bit and dont want to lose all my music because of that LOSER!

128. Iphone < Droid? - October 21, 2009
129. CLARA - October 29, 2009

I TRIED TO DO A BACKUP FILE BUT I NEED A MEMBER N I HAV TO PAY FOR THE MEMBER SO I OPENED THIS WEBSITE N ASK U MY COUNTRY IS IN INDONESIA THOUGH

130. ineedituneshelp - November 29, 2009

How do you email itunes? By that i mean what’s their email address? I can’t find it? Could someone please give it to me? I have lost all my music and i need to contact itunes.

131. unfortunate - December 5, 2009

here’s what the a–h-les say on their site now

Purchased songs, videos, iPod Games, and albums can be downloaded only once

Introduction
When you buy a song, video, iPod Game, or album from the iTunes Store, you are entitled to download it only once.

How To
When you buy a song, video, iPod Game, or album from the iTunes Store you are entitled to download it a single time. If you want to download it again, you must purchase it again. You can copy downloaded content between authorized computers.

See: http://www.apple.com/support/itunes/#itunes_library_and_back_up

This is a crock, but don’t forget, they can change the iTunes terms of use any time they want! And you, dear customer, are not sitting at the table when they make those decisions.

Rich - December 22, 2009

Apps for the iPod Touch/iPhone can be re-downloaded as many times as you want.

132. Unbelievable - December 9, 2009

I for some reason had lost the new 30STM new album after downloading it, literally the next day after purchase tried to find a way to get it back… and apple basically said “f’off and buy it again” … and the idiots wonder why people illegally download music? well the morons can shove it where the sun doesnt shine, i WONT be buying from them again and i will look to free ways to get music. Ridiculous…
peace out.

133. Caitlin - December 22, 2009

What is Itunes E-Mail address?? PLease help i need it really bad!!

134. Rich - December 22, 2009

Apple will do this. As an iPhone Tech Support agent, I hear this all this time. People call in and say something along the lines of “ZOMG, like, I lost all my music, cause like, my iPhone crashed, and like, I never, like, plugged it into my computer. So, like, can you, like, get my music back?
Once we get the person’s iPhone fixed, we’ll transfer them to iTunes Billing. Here is the important part: This is ONE-TIME. That’s it. No more. They mean once. In a lifetime.

135. joseph larabee - December 26, 2009

PLEASE HELP i just got a new computer and i installed my iphone which has no music, i then installed my boyfriends ipod touch that had 1200 songs and i plugged in his it then erased all 1200 songs and then replaced them with 3 demo songs please tell me that you can get them back!!!!!

136. leah j. butler - December 27, 2009

i lost all i tune songs that i bought over 70.00 dollars worth of download of music on my computer .i would like to get them back.

137. Andrew bookallil - December 30, 2009

I need to retreive my music and apps.

138. DJStasis - January 4, 2010

i too have lost over £200′s worth of music and i know fellows djs have spent more quickly downloading songs on the move on their iphones just like me and then after the iphone f**ks up due to hardware fault that ill have to repay to download the content Apple can jog on i too am now looking into alternative ways of getting my music on the move other sites offer unlimited download of content if you loose it and these seem to be selling the songs for the same price are apple that stingy of loosing some money and upset their customers. Ive been using apple products for years and now after reading this and had my own problem i use other websites like http://www.play.com which let you redowned free of charge and no hassle

139. online stock trading advice - January 10, 2010

what a great site and informative posts, I will add a backlink and bookmark your site. Keep up the good work!

I’m Out! :)

140. Oldguy171 - January 14, 2010

Ok people, I have been wondering if it’s possible to re-download movies that you have bought/rented because I accidentaly wiped one of my bought movies from existance, by the way please iTunes tech support don’t send me one of those redownload emails because I might need that in the future

141. soccerchick13 - January 18, 2010

okay here’s the deal, our computer had to get a new hard drive because something messed up, we lost EVERYTHING in the process. so i heard you can email itunes or something like that and itunes will give you all of your (purchased) songs back. but i have no idea how to do this so it would help me greatly if someone wants to give me advice on what to do.

thanks,

142. alyssa - February 10, 2010

my dad got a new computer and i lost everything, i was dowloading sraight from the itouch and i plugged it in the computer, and it was all gone, i really wanna redownload :(

143. danny - February 14, 2010

itunes isn’t being nice by letting you redownload something only one time. you purchased a song. by redownloading it, they do not lose any money. you paid for it. i know they say to backup your library, but hey- stuff happens. i would just email itunes, explain what happened and hope that you got a nice person to help you with your problem. itunes is very annoying when it comes to music. if you put music from another source(other than apple) onto itunes and your ipod, if your computer crashes or you get a new one, there is no “legal” way to get the songs from your ipod to your computer. that is what an apple worker told me at the apple store in a mall. anyway, there are programs to take music and files off your ipod to a new computer.

144. Source - February 18, 2010

I redownloaded all my songs with no problems

145. julia - March 25, 2010

is there an number you call to get them back?

146. latravers - March 29, 2010

Yes Apple let me redownload my purchased music but the problem I’m having is, I’ve always backed up my music I downloaded from my cd’s. When I put in the disk with the backed up music, the titles and such are listed on the side but when I click on it no music shows.

Whats the use in backing up what you downloaded if you are unable to actually get the music back?

Does anyone have any suggestions?

147. Felipe Reyes - March 31, 2010

I purchased a 50-song album to my iPod Touch. The next day, I wanted to sync it to my PC. But after I synced my iPod and looked in both the iPod and iTunes, I only have the first 7 and last 6 songs of my album. I did not have any chance to back up because th esongs had somehow erased during sync. I don’t want to use up my full re-download, but it’s pretty frustrating, so what can I do?

148. Sue Pearson - April 4, 2010

I have a problem with my itunes, we had an issue with the computer so i had to redownload my itunes thankfully all the libaray of songs that i had previously downloaded and paid for were still on there, this has happened to both mine and my daughters as we share the same computer but different accounts. When i go to sync my ipod or make a disk of songs it says i cant find the files for the songs previously downloaded even though they are showing in the libarary.
What can i do!??

149. Mac - April 18, 2010

this thread is almost 4 years old now, but still applicable…

just got off the phone w/Apple support and they are in the process of making all of my previous purchases (5 years) available for download again…didn’t give me a hard time since I had never made the request before…

as much as people give Apple a hard time (including me), I’m glad to see them doing the logical thing customer service wise….

I will be making sure I backup everything from now on!

150. He'sRightYouKnow - April 23, 2010

Well if you ask me if you brought it from them in the first place , it should always be availble to download again and again End of Subject , and they wonder why people download illegal music its times like this i understand why they do it

151. pneuffjania - April 24, 2010

Как я исправляю зрение Ношение солнцезащитных очков, насколько это полезн…

152. cheryl healy - May 6, 2010

I was wondering if you could help me. my husband got me another computer. all my itunes songs were lost. is there anyway you can help me. I downloaded a few on this computer and it won’t go to my ipod at all!! thanks for any help cheryl

153. cheryl healy - May 6, 2010

I am not very good on this sorry my email for cheryl healy is flasunrise1@yahoo.com

154. Enrique - May 21, 2010

I have to disagree with the majority of comments on here as well as the article. I recently updated my iTunes application and much to my dismay I was never given a backup option and it literally wiped out many paid songs and almost 100 apps. Luckily, the apps can be redownloaded for free; however, I am not able to download the purchased music for free even though I paid for it before. I sent emails to Apple and have yet to receive a response. Supposedly, Apple has the best customer service amongst computer device manufacturers; however, I have not received any assistance once so ever; so, I have to say that they are about to loose a customer over this. And while I am only one person, I am sure that I am not the only customer that this has happened to.

155. files - May 22, 2010

iTunes is a great platform, though it has some drawbacks of course, there is nothing perfect in this world, you know ;)

156. josh morley - May 23, 2010

its a matter of royalties everything a song is downloaded apple has to pay royalties to the artists so even letting you a second time is a very generous move by them

157. Mandy - May 30, 2010

all my music deleted off of itunes, and i need them back. how do i get them all back? can you help me?

158. Concert tickets - June 3, 2010

There are free ebook availalbe online to master use of itunes. Don’t delete anything or reboot computer unless you read it. I had same thing before. What I did is restore at certain point using system tool and I only lost day worth of data.

159. Sharon - June 23, 2010

I dropped my Iphone by accident into the sink and now it is completely water logged and will not even turn on I am guessing that it has been short circuited and it is unlikely to come on. That is bad enough but what makes it even worse is that I have around £200 on Itunes bought directly through my Iphone which I have not synced with my computer, I know it is my own fault for not backing them up but it just seems so harsh that you can not get them back.I was wondering is there anything that I can do or am I stuffed.

160. Bekah - June 24, 2010

Whats the email address to the support people?

161. c5nest - July 3, 2010

had a very mixed experience recently with losing video purchases due to Apple TV/iTunes sync problem. No opportunity to back up the content (transfer purchases was grayed-out) and the files were deleted.

This ATV sync problem is fairly well documented in the user forums.

Apple iTunes store granted a re-download but only for 6 of the 7 missing episodes. The agent would not answer any further requests to restore the final missing item. Not sure why…

Next time, I’ll think twice about buying video content from the iTunes store. At least my DVD’s don’t usually self-destruct on the shelves.

162. AmanO - August 2, 2010

I am a fan of apple. Even after finding this out today.

Some things they do, though, are really unfair/stupid. Hockey Puck mouse, (mice in general) iTunes 1 DL limit? This will make me NEVER buy stuff from iTunes. I do not even use iTunes for my iPod. Floola does just fine. I have a 360 and buy unlimited DL licenses of games. That is the way it should be on iTunes. Especially since they are expensive.

163. AmanO - August 2, 2010

where is the edit button? This has nothing to do with royalies. Everyone gets their money when you make the first purchase. Anything else is laziness or greed. There is no reason to make people pay more than once. This really pisses me off.

164. dee - August 3, 2010

SO, I need help computer crashed and i lost everything. If i understand most of this conversation…i have to call Apple or itunes to have them to redownload my purchase history? I spoke with Apple and i don’t have tech support anymore b/c my nano is over 90 days. what’s up with that…my nano was purchased in 2007 and this is my first problem….i am soooooo unset! Not going to pay for tech support should be a free call….Can anyone out there help me with some info on what to do to correct this mess?

Savannah - August 7, 2010

i had the same thing happen to me about a month ago and my parents said that i could wait for them to figure it out. well they never did. i got a new laptop and i;m trying to figure out how i can get everything back, but its not working out so well. but my ipod was bought in october of 2009. i would think that my tech support would have expired already also. i really wish i could help

165. Savannah - August 7, 2010

ok, so recently the family computer crashed and i had i tunes downloeaded there. so i lost it all and i want it back, but onyo my new laptop. i need some help please.

166. Edwin - August 13, 2010

I clean out my windows vista PC last wk , I back up my itunes music
but did not retrive all of it, like from Feb 10′-Jul10′ is there any way
that I can re-dwload again from those dates

167. Giovanni Arana - August 14, 2010

itunes is a major ripoff. How dare them say you have to re-buy what you already bought. This is a monopoly no matter how you look at it.
I do not need some rich conglomerate having control over what I rightfully own. If they were sending me hard media that may be different but all they have to do is let you download your purchased music from their server. If anything, they should just charge a small processing fee.
Netflix doesn’t even charge you if you lose one of their dvd movies.

This is the reason people pirate music.

168. Duval Computing Services - August 14, 2010

Awesome, I was having this problem with one of my customer and had no idea who to turn to!

169. bob - August 14, 2010

I personaly think it is disgusting how they do not let you redownload without a fight..

170. TINA - August 21, 2010

Just wanted to say that I asked apple itunes to redownload my £200 worth of purchases from itunes that I lost when my hard drive randomly failed (and I stupidly hadn’t backed it up). Really didn’t think they would say yes but they did hooray! Got all my songs back except a few that had been taken off itunes.
I found it very difficult to know how to contact them about this though. If you click on the link at the end of the original article above (under “Edit” note), then go to where it says “Get Customer Service” at the bottom of the page, then to “Downloading iTunes Store Purchases” under that, then I clicked on “Download errors” and sent an e-mail request using the automated form. They replied within 48 hours and explained how to redownload the files from itunes, it was simple. I am in the UK, it didn’t seem to matter.
Good luck everyone (and now go and buy an external hard drive and learn how to use Time Machine as I have now done!!)

171. TINA - August 21, 2010

PS I don’t have any special applecare or tech support or any of that, just emailed itunes using the link given in this article and asked nicely… it’s simple once you know how to ask them and who to ask.

172. TINA - August 21, 2010

The e-mail address they gave when they mailed back is:

iTunesStoreSupport@apple.com

Don’t know if it will work to email this address directly or you have to doit through the form but thought I would let people know as this is what I was hunting for originally!

173. Tony Lee - August 24, 2010

If you still have your purchased items on your ipod… i have a solution. it worked for me and it should work for everybody. There is no filing a complaint towards apple or nothing… step 1: make sure you are signed in to your itunes store…. step 2: plug in your ipod and let itunes read it. step 3: click on file: and somewhere at the bottom there is a button called “Transfer purchases from (whatever you named your ipod)”. it will ask you to authorize your computer to your account if you have not done so. DO THAT! you are allowed to authorize 5 computers for one account. so you are safe. after doing that, it should “sync” your ipod, and put the songs that you have bought that is on your ipod back into your itunes. Hopefully this can help those who are in need. YOU ARE WELCOME. =)

NOTE: if something goes wrong and your music gets deleted on your ipod, this is not my fault. that was your doing. I have not read all the posts that has been posted so what i have said may be on there? i don’t know. but this has worked for me and it should work for everybody else, ONLY IF YOU HAVE THE MUSIC ALREADY ON YOUR IPOD. Thanks. =)

174. a - August 28, 2010

consumers had a chance to fight this at the beginning, but the chance is lost.

apple sucks

175. Rob - September 3, 2010

Whatever the case is, I don’t believe Apple makes it easy enough to get music back that was lost after rightfully purchasing it.

176. alfred shelton - September 3, 2010

hello , losyt all music in itunes bshe246180@aol.com can we restore all songs that were brought?

177. Sylvia - September 6, 2010

I can’t find any of my music or movies. It could be from changing computers. Or because it’s been a couple of yrs.. But I spent a lot of money on itunes. I jus e-mailed them. I hope it works out. I just hope I don’t have to name the things. I remember like one of the songs out’ve like over 100…lol

178. Growltiger - September 19, 2010

I clicked on the link and all I got was sales information.

I don’t need to re-download all my songs; only about five that I lost before I backed up again.
How do I get in touch with these people?

179. Shannon - September 25, 2010

Can’t get my bloody music I bought from iTunes , yes I was the bone head that didn’t authorize the computer , all those apps and albums . Please help me get my (one) re download .Shannon cronulla beach Aus

180. Zoe - September 26, 2010

This worked for me once. My iphone fell in water an I lost the purchases I had made from the phone that month. I emailed iTunes and they allowed me to re-download them that they said I could only do “once”. Currently, due to an unfortunate turn of events, I no longer have access to the computer that has all of my music and videos on it. I had not had access to that computer for many months before I realized that I would never be able to access it again, so the music/videos/apps bought through the phone within those months were not backed up. I had to fight with iTunes to get my music redownloaded into a new iTunes! So when they say once, they mean once with a smile, the 2nd time they are going to fight you for it.

181. iPad user - October 11, 2010

I pity the people who purchase anything from apple. I pity myself often as a result. DRM is evil and causes more trouble than it’s worth. a lot could be learned from online distributors like Steam which seem to have the right model. Steve needs to wake up and loosen the belt a little. For a ‘visionary’ he seems to lack vision.

182. John - October 30, 2010

My itunes songs are gone! What do I do?

183. Paul Saundersq - November 6, 2010

It really is a dumb policy. Once you buy the content, you already paid the intellectual property fees and there is a clear record of this in the Apple iTunes store. Given all of the cloud services available for backup, it seems silly to buy content only to have to back it up again somewhere else. Why can’t I just buy a movie, watch it, then delete it knowing that I can get it again later when I want to watch it? Besides, I backup my data but I have a case where I had not watched a move for six months. When I tried to wathc it, a 30 minute portion in the middle was corrupt. Guess what, the backup was a copy of the corrupted file.

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189. Joey davis - December 2, 2010

I lost most of my music can’t find my proof of buying. I try down load it and it says you already have it

190. EdwinJ - December 29, 2010

I think it is pathetic by iTunes to not allow CUSTOMERS to re-download any bought item.
If i bought it, I BOUGHT IT! I should then be able to download as many times i want.
Steam* let me download all my games on any PC, as many times i like.

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191. Andrew Taylor - February 3, 2011

Could you please reload all the music purchases?

Thx

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Is there any easy way to take my itunes music and move it to my droid x?

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hi
I lost my music when my hard drive brock.
thank you

196. john jeffery - April 22, 2011

i have lost all my down loaded music maybe because i havent used it for a while ?

197. Jeanne - May 2, 2011

Some how I deleted all my music I have purchased i need all my music for my wedding I was crying up a storm iTunes please help me.

198. B7 - May 20, 2011

Just buy from Amazon instead. You can download it again at any time and there is no DRM.

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200. Lori Reynolds - May 27, 2011

I purchased 13 songs on 4/23/11 and none of them downloaded to my itunes library. I hit report problem 3 times and still no resolution. I have followed the instructions you provide for possibly finding the songs but still unable to locate. I would like to have them in my library so I can sync them onto my ipod. Can you please help me?

201. Sadness - May 27, 2011

This sucks. We actually BUY THE MUSIC and come empty handed

202. NICOLE - May 29, 2011

MY COMPUTER WAS STOLEN SO THAT SHOULDN’T MEAN THAT I COULD NOT BE ABLE TO REDOWNLOAD IT IT LOST/STOLEN ESPECIALLY WHEN I PAID FOR THOSE SONGS.

203. Patricia Petty Garrett - July 6, 2011

I downloaded quite a few of your tunes in the month of June. I have lost all of them and would like to re-download them. The were purchased in a 2 week period of time. Tell me how and what to do.

patgarr@knology.net
Patricia Garrett

204. Joseph Rollins - July 8, 2011

dear sir: two weeks ago I saw a oldie goodie on your itunes, Now I
am back to try and down load this song and it is no longer listed, can you help me find it. The name of this song is SOLDER BOY sung by the four fellows.

JOSEPH ROLLINS
rollinsrjoe1@aol.com

205. Efm - August 1, 2011

How do I get my audiobooks that I purchased on itunes? Computer crashed and when I tried to sync my iphone on a different pc it said it had to be restored

206. Jared Michael Farkas - August 6, 2011

I am a DJ and recently had my laptop stolen along with my backup hardrive and all of my radio equipment. Totaling thousands. I called the cops and reported it stolen. I have homeowners insurance, but I doubt they will cover the ton of music on my itunes. Do you think they would let me download my large library one time? I have No music to spin and I have gigs regularly along with a radio station to run. HELP??

Kingsley - August 15, 2011

yea go 2 iTunes store then click purchased (new) on the right u can get all ur songs, apps, and books from them; except 4 movies and tv shows

207. isaiah denitto - August 24, 2011

i lost all my music due to the hard drive being shot,i got a new one but my music is gone,is there a way i could get it back?

208. George - September 22, 2011

The Purchase option for music only works in the US. The rest of us have to beg iTunes support. If your hard drive is toast but your iPod is ok, you can rescue your music from the iPod – just do a search for the freeware.

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What if every iTunes plug in I have to back up my iPod and all my stuff disappeared and I had more than 500 songs and over 100 books and 600 apps about 200 of them payed for

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i recently lost all my music on my ipod that i had not moved to my computer yet. it was all my christmas itune cards. is there anyway i can get these back in my library and then will i be able to resync and not lose the ones i have on there already.

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282. Laura Robin - June 15, 2014

My name is Laura Robin i read some testimony about Dr PALOMA on how he has helped them in bringing back there ex within 48 hours i was just thinking if that was real, I never believed in love spells or magic until i met this spell caster once when i went to Nigeria in February this year on a business summit. I meant a man who’s name is DR.PALOMA he is really powerful and could help cast spells to bring back one’s gone, lost, misbehaving lover and magic money spell or spell for a good job or luck spell .I’m now happy & a living testimony cos the man i had wanted to marry left me 4 weeks before our wedding and my life was upside down cos our relationship has been on for 4years. I really loved him, but his mother was against us and he had no good paying job. So when i met this spell caster, i told him what happened and explained the situation of things to him. At first i was undecided, skeptical and doubtful, but i just gave it a try. And in 7 days when i returned to Canada, my boyfriend (now husband) called me by himself and came to me apologizing that everything had been settled with his mom and family and he got a new job interview so we should get married. I didn’t believe it cos Dr PALOMA only asked for my name and my boyfriends name and all i wanted him to do. Well we are happily married now and we are expecting our little kid, and my husband also got the new job and our lives became much better. His email is: palomaspelltemple@yahoo.com

283. Anonymous - July 6, 2014

my ex broke up with me for the fact that he wanted space, i tried telling him how much i love him but he was just so stubborn, he suddenly changed, he started cheating, I was so hurt and depressed. so a friend suggested the idea of contacting a spell caster, which I never thought of myself. after i contacted Robinson for his help. I asked him to do a love spell for me so that my lover can come back to me, but before the spell was done, I was a bit skeptical about the capacity to bring my lover back to me. 3 days after the spell was actually cast, my lover returned to me and since then, it seems that there is no more mistrust and no more lies between us. He doesn’t cheat anymore. there is no word to say how grateful I am, I am leaving a testimonial on this page, Mr Robinson ‘s number is + 19715126745


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