The Content

Not sure about iTunes but I am a customer of Audible.com in which I can always download and redownload my old purchases anytime and any number of times.

Well it’s better than nothing.

SnEaKaTrOn

I had a friend who lost her hard drive, and Apple let her re-download. She also had to re-rip about 50 CDs, but the purchased songs made the job shorter.

Hey: back up!

They let me do that about a year ago. Gave me no problems at all.

That statement reads differently to me than what your title suggests. It sounds instead like they’re saying “We don’t allow redownload of the full purchase history. This redownload of one file is a one-time exception.” No?

I’ve never had an issue doing this. They’re pretty good about helping their customers in my expirence.

Seems to me that Apples being pritty reasonable if they do actaully let you download it again. After all a large chunk of their costs are the bandwdith you use by downloading the tracks.

Its like a designer clothes shop giving you another pair of jeans if you lost your first pair in a house fire. Good on them if they help you out , but it would be impossilbe to make them.

Linkfest: More Vista, less Word, iTunes redux

Catching up after being immersed in Vista, I’m finding most of what’s out there is . . . more Vista! Oh, and some other stuff, too. Here’s today’s linkfest: • With WinHEC going on, Microsoft and particularly Windows Vista continues…

If they were giving you the physical media, I could see this being a “generous” move on their part. But their bandwidth is hardly the lions share of their costs–the bulk of the money goes to feed those boils on the ass of humanity, the RIAA. They ought to allow you to redownload at any time, especially given that their content is copy-protected so there’s ostensibly no risk of you copying the file for all the world.

How is this anything like your example, Charlie? If a clothes shop gives you a new pair of jeans, they don’t have the jeans any more. Bandwidth is not a large chunk of Apple’s costs, sorry. It’s actually not even considered as a cost. Read the prospectus.

I’ve never asked this question of them specifically, but I have gotten them to send me a re-download of an individual track before when I’ve had a problem with it. I had one song that kept “skipping” in the same place — there was clearly a glitch there during the download — but due to shuffling, it took me about three months to realize it was a file problem. Apple was quick and nice about offering the re-download.

That being said, the nightmare of losing all my music is such that I have everything on an external HD with that HD backed up to another external HD, just in case of HD failure. I might be paranoid, but after all the time I spent ripping my entire CD collection into iTunes, I don’t ever want to have to do that again, regardless of whether I own all that music (and still have the CDs) or not.

Genie

“Well now you can hold this to them when you lose all of you music.”

Um I think they can change their policy any time they please without telling anyone. So we cannot hold them to this. But they would probably still do it anyway.

[...] tunes Music Store Says “In the event that a customers entire music library is lost, the iTunes Music Store does re-grant the purchases history. Please keep in mind that Apple does not offer protection against the loss of purchases, so this is a one-time exception.” read more | digg story          [...]

I used to manage the team of agents who handled support of the iTunes store, and yes a one time exception was allowed for someone’s entire purchase history. It’s not done “rarely”, but it is something you have to go out of your way to ask for.

ya it is cool but how do u do it?
-TJ

Thats good, but its better to backup on a dvd or something…

There’s really no reason to NOT do this. If they want to save bandwidth, they should just put a restriction that you can only redownload a song once or twice a month.

Re-download your lost iTunes music…

According to the Content blog, an email from iTunes confirms that if you lose all of your purchased iTunes music (due to something like a hard drive crash), iTunes wil let you re-download all of your lost songs. I’ve been……

[...] read more | digg story [...]

I lost all my music with a hard drive failure in August 05 and Apple customer service told me they did not track purchases and could not let me redownload my previous purchases. I guess I should have been more persistent and asked to speak to another rep or manager. It appears the policy is not consistent (or not consistently enforced). I now backup all my music and photos regularly anyway - hard lesson to learn.

I have a friend who just got divorced. She kept the iPod and computer, but the account is in her ex-husband’s name. He’s since changed the password so all of her music files are worthless.

Any ideas what she can do?

[...] iTunes does let you redownload songs though if your hardrive goes kapoot, which is cool. [...]

Applecare would not do it last year after a harddrive failure. I think the main issue here is what does our 99 cents buy us. I do not buy bandwidth as some folks tried to throw up. I am buying my right listen and transfer intellectual property under fair use. I think we as consumers should be assured quality and dependability of our purchases for a non limited time. All of the responsibility for this should be the providers and not the consumer. Of course this is just my humble opinion. As for the divorced woman, does not sound like both parties are happy. She kicked the guy in the balls by taking his computer and iPod. Unless she is servicing you, I send her down to the used record store in the worse part of town. Have a nice day…

Its better than a poke in the eye with a sharp stick. Personally I can redownload whatever I want from a number of sources!

I lost my copy of U2 w/McCartney's Sgt Pepper from the live 8d concert. In my case iTunes no longer sells the song so I can't get it back, even if I wanted to pay 99¢.

What’s incredibly dumb about Apple is that the iPod is a natural backup for your music, yet if you accidentally lose your hard drive but still have your iPod, too bad. You can’t recreate the songs via the iPod, even if you register one of your five allowed machines.

Apple needs to realize that consumer convenience should be TOP priority, not just something to do once in a lifetime.

[...] tunes Music Store Says “In the event that a customers entire music library is lost, the iTunes Music Store does re-grant the purchases history. Please keep in mind that Apple does not offer protection against the loss of purchases, so this is a one-time exception.”read more | digg story [...]

[...] “In the event that a customer’s entire music library is lost, the iTunes Music Store does re-grant the purchases history. Please keep in mind that Apple does not offer protection against the loss of purchases, so this is a one-time exception.” [...]

I think people may be misinterpreting this. My lawyerly take is that “purchase history” does not mean the content itself. You can see your purchase history by logging into your account and looking it up. It will tell you everything you have ever bought from iTMS under that sign-in. BUT, what you get is information, not content. So, an iTunes user who needed to rebuild her library would know what Purchased content she needed, but she would not necessarily get it free.

I did get to redownload part of my library about a year ago after one of my laptops suffered a failed hard drive. However, only content purchased on that computer under a single sign-in was included. Apple repair people had been working on the computer when it failed. To summarize, the circumstances were very special. I do not believe iTunes users should rely on getting a free bite of the Apple, i.e., free full replacement downloads.

[...] Ein anderes Blog, The Content, schreibt in diesem Beitrag, wie freundlich Aplle iTunes doch sei. Man kann die einmal dort gekaufte (!) Musik in bestimmten Ausnahmefällen, z. B. wenn man sie duch einen Festplattencrash verliert, neu herunterladen. Man muss die Musik, die man einmal gekauft hat, nicht nochmal kaufen, weil man sie aufgrund des wunderbaren Kopierschutzes nicht sichern konnte. Ist das nicht ein wunderbare freundliches Angebot? [...]

I was allowed to re-download all of my music and video that I lost when my hard drive crashed (and yes, I was a complete idiot for not backing it up in the first place). On a tip from a guy at the Apple Store, I contacted iTunes Help Desk and threw myself on their mercy. Not only did they offer to place everything I had ever purchased in my download queue, when it turned out that a significant chunk was missing from the queue, they repeated the process, making sure to place everything in the queue this time.

Now, I hasten to add that 1) I’m a Machead and got my hard drive replaced through ProCare, something I mentioned to them straight off, so they could have verified the hard drive crash if needs be; and 2) I didn’t couch my request as a demand, merely as a request that I knew was outside their normal services. So not sure this will work for everyone. And I suspect that if they start getting millions of these requests, the service will be suspended. But, as of now, it’s not just an urban legend.

[...] Re-Download your iTunes music Tip on getting Apple to let you re-download your iTunes music. (tags: itunes music help tips) No Tags [...]

[...] I’ve read recently on Apple’s unwillingness to allow users to re-download music after a PC move or failure. One person had luck and was able to retrieve their whole library, but Apple was clear that this is only allowed once. [...]

I’m love this great website. Many thanks guy

I was downloading AAR’s ‘Why worry’ from their album when my computer shut down. The rest of the album downloaded though.

YAY im saved! lol
love the image!

What I did was copy all my music onto blank cds. Not very tidy but at least I don’t have to worry TOO much.

[...] According to a post last month on The Content you can re-download all your purchases from the iTunes Music Store should you just take the time to ask them. To try it out (after removing the odd purchase) I e-mailed the staff at the iTMS and they have let me (for this one time only) re-download all my purchases. It’s an odd feature to blog about really since most other digital music distributors allow you to re-download any music you bought off them without question while iTunes allows you to download just the once and then continually reminds you to backup your purchased music collection. [...]

[...] According to a post last month on The Content you can re-download all your purchases from the iTunes Music Store should you just take the time to ask them. To try it out (after removing the odd purchase) I e-mailed the staff at the iTMS and they have let me (for this one time only) re-download all my purchases. It’s an odd feature to blog about really since most other digital music distributors allow you to re-download any music you bought off them without question while iTunes allows you to download just the once and then continually reminds you to backup your purchased music collection. [...]

Music as she is broke

In 1853, two Portugese gentlemen by the name of José da Fonseca and Pedro Carolino wrote an English phrasebook and conversational guide. Nothing unusual in that you say. The book was called ‘English as she is spoke’ (not *exactly* its…

Would like any info. to get my music back! My hard Drive has crashed twice in the last 6 months and my music has been lost!!! Help Please!

[...] tunes Music Store Says “In the event that a customers entire music library is lost, the iTunes Music Store does re-grant the purchases history. Please keep in mind that Apple does not offer protection against the loss of purchases, so this is a one-time exception.”read more | digg story [...]

Well. When I lost my music, I had all the of the files on CD, see. But! When I got my computer up and running I tryed to load them, and all it says is “This song can not play on this computer because you did not buy it from this computer.” Or something like that. And than it tells me to log into thje account I got it with, and say this song can play on this computer. BUT! It only lets me do it 3 times per account or something. So..ya… how would I get around that. Because I did PAY for them, and I should be able to play them. I mean I have like.. $70 worth of songs on there ^.^ Alwell. But, ya.

Well. When I lost my music, I had all of the files on a CD, see. But! When I got my computer up and running I tryed to load them, and all it says is “This song can not play on this computer because you did not buy it from this computer.” Or something like that. And than it tells me to log into the account I got it with, and say this song can play on this computer. BUT! It only lets me do it 3 times per account or something. So..ya… how would I get around that. Because I did PAY for them, and I should be able to play them. I mean I have like.. $70 worth of songs on there >.> Alwell. But, ya.

Re-downloads: Our 0.99 cents goes to pay for all types of stuff. I think we should pay iTunes share of that 0.99 cents to redownload songs. Eh? I’ll pay 0.20 per song again, or whatever their final cost is (for bandwidth or whatever). But I’m sure the music industry gets the largest chunk of that.

Backing up: Blank CDs - Nice, but they give out too. Sun or heat. Scratches. External HDs - Yep, they do give out. And more than once in a lifetime (sometimes even more than once per year).
And even backups themselves, we set them, we do them, but how do we know “for sure” the backup was successful or is good? The backup validate feature? Is that 100% sure? And I’ve got 3 or 4 different type tapes from years past I backed up to. How can I get that data back?

Allow the re-downloads, but just charge a little for them (like they should do with folks who send more than 500 e-mails daily: charge a penny each).

Keith D Commiskey
http://kdcinfo.com
http://giftsforyou.biz

thats cool but how do u do it???

you may also want to check out burnlounge as it’s the great alternative to iTunes!

how do i email the apple company? my hard drive broke and i lost everything. I cant find their email address.

You can contact them on there help page at apple.com if that does not work just post another comment here I am sure we can help you.

Who do I call to enable re-downloading? My hard drive crashed

my hardrive crashed 5 times in 2 years and i lost my music!!!!!!!!!!!!!!!!!!!!

my computer had to be rebooted but i found my music i paid for but can’t get it back to my libary so i can download it back to my i pod HELP

What’s REALLY annoying…I bought some SciFi Channel shows back when they first came out–pre AppleTV days, when iTunes was only encoding shows at 320px X 240px. Now they’ve reposted all the old episodes at 640 x 360, and now I’m stuck with tiny files that look terrible on anything larger than my ipod screen. I’ve emailed them to see if they’ll let me redownload. We’ll see how it turns out.

greetings, I am trying to get in touch with itunes for a business proposal concerning my company. Please sedn me the address and phone number so we can begin the process of placing the various songs and artists onto your website.

BLESSINGS

Alex / Chris

Higher Level Alex Promotions / Entertainment

how do i go about 2 contact apple? i need 2 redownload my shit that i lost…

In my case, all my files are there, but I can not play them. I am asked to type in my ID and password. Then it takes me back to the music store. I just want to hear the music I alrady paid for.. I have replaced my hard drive and I hav windows xp with the old version al itunes. I also can no download the new version of itunes. Can someone help me with a contact to itunes like a email adress or phone number???
Please
Gary

first off, don’t buy you music from iTunes, just get a hard copy at a store the album art is worth it.

Also get a good friend of yours who knows a lot about computers to turn it into a slave drive and manage it from there, you should be able to retrieve your lost music.

Ok I need a step by step to do this music restore! plz I need you guys to help

I need my music back Please!

ok..i have the same problem but what is the email address?…i need to send an email to request a redownload but cannot find an email address..

[...] I was reading this article about how Apple will give you a one-time re-download of all your purchased music. Went to [...]

So you all say that I can re-download my music one time, but I can’t figure out how to do it for the life of me. Help?

^^^ you have to contact their support for it to do that. Kinda stupid if you ask me, should just be able to do it no matter what. They should make it like the XBOX Live Marketplace, where if you buy it, you can always re-download it… stupid apple.

hello

i just reformat my pc the 2 games i saved pacman and bejewled 2 is not working says can not be played on this machine i think cause i reformat pc plus i bought 1 song isnt working now will you please let me redownload it for free ty

Hey - how do i contact them, have stupidly lost entire library (even if it wasnt that big) when we got new hardrive - how do i get my music back? No email contact on the websites and i sure as hell am not callin america at 5 million dollars a second!

i have the same problem as erin.
i cant figure out how to contact itunes
please give me steps
get back to me pleaseeeeeeeeeeee

My problem is i havent had a computer long and i don’t know how to download my videos onto disks, could you please explain how to do it. Thanks

This is my first post
just saying HI

Go to this site to conctact apple (chat online)

http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/wa/RSLID?mco=363B19A7&nplm=TF817LL/A

then click on: Chat Now (left top corner)

[...] When you lose your music, you can simply download it again - My absolute favourite feature is the knowledge that if I have a hard disk failure, or if for some reason I delete my music in a drunken stupor, I’ll be able to download it again. This is because when you purchase any track or video, it is put into what 7digital calls your Locker. This, to me, shows honesty and integrity, and gives you full ownership of your songs. On iTunes, if you have the same problem, Apple is very unlikely to give a crap. [...]

[...] though if a catastrophic event wipes out your collection, the store does permit an unpublicized one-time re-download of your purchase [...]

[...] would have to be my purchased iTunes music, audiobooks, and videos. Since I’ve only heard anecdotal evidence of Apple letting you redownload music or other purchased items, I would be nervous about [...]

Hi.
Good design, who make it?

i have the same problem as kaitlyn.
i cant figure out how to contact itunes
please give me steps
get back to me please.

I like this option too! Cool idea and price!

[...] iTunes will let you re-download stuff you’ve lost - once. Here’s a blog post talking about this. Itunes Lets People Re-Download all Your Music Once! « The Content __________________ So, to borrow the phrase from the ancient philosopher Clarksonius, 4th century [...]

I just recently acquired an ipod shuffle. An by accident, I purchased, what I thought was to be the right song-”How You Remind Me” by Nickelback. And apparently, I bought the song by their tribute band. I “reported a problem” they did get back to me with a “one time-exception,” with a “you should be more careful-by programing your account with an shopping cart” too, and to acquire this song, I had to buy the WHOLE ALBUM!!!! Ridiculous!! Is it just me or does Apple not like to give multiple chances. Because I am getting really frustrated with itunes. Every time I want to charge my ipod, I need to resynch it!! And my purchases doesn’t show up in my Music Library folder. WHY!!!!!!!!!!! $^%&*!@#)!!!! CRAZY!!!!!!!!!

about time!

Thanks for the info

[URL=http://bestautotop.com/search.php?q=Wine]If Not Redirect Automatically click here to Redirect Manually!!![/URL]

dalwhinnie winery
graphic swine
winett mt
wine cabinet design
wine and cheese pictures
carter deana strawberry wine
yadkin valley wine tour
organic red wine
wine bottle chiller
wine cheese gift basket
the wine shop new york
http://www.hswineford.com
winegrape glossary
montes folly wine
table top wine bottle opener
loire wine vintages
chile wineries
crystal decanters wine
duck horn wine
chitosan wine
san antonio winery california
us wine consumption statistics
winexpert kit
david mogan wine
brandywine construction management inc.
gwinett civic center georgia
hill country winery tour
bar furnishing wine
virginia dare wine bottle
white wine pasta sauces
st helena wines
tesco.com winestore
magnum wine bottle size
standing wine racks
hundred acre wines
brandywine tomato plant
wine display cases
banfi rosa regale wine
andres wines ltd
wine skins photos
marsannay wine
electronic wine cooler
truffles grille and wine bar
brandywine golf
beringer winery california
grillroom chophouse and wine bar chicago
food and wine magazine online
schorr lake winery
wine on line australia
wine storage laguna hills

[...] Dig deeper into the topic here [...]

love it

[...] Quoted from The Content [...]

I think you’ve just saved my day! Thanks!

http://all_tiesto_here.ifastnet.com

fantastic read, thanks

[...] does not offer protection against the loss of purchases, so this is a one-time exception.”read more | digg [...]

[...] it and it seems that Apple’s “official” policy is not to replace it but they will do it as a one time thing. Most posters and commenters claim that if you “ask nicely” and get a friendly costumer [...]

[...] read more | digg story [...]

Unlimited Zune Downloads…

We Are the Night is the sixth studio album by English electronica duo The Chemical Brothers, first released on June 27, 2007. The record entered the UK Albums Chart at# 1 and the United World Chart at# 18 selling 89,000 units in its first week of sales…